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Shark Navigator Vacuum

The Shark Navigator vacuum claims to never loose its suction power.
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Shark Navigator Vacuum Cleaner Review

The new Shark Navigator vacuum cleaner is stealthily advancing on competitors in its class, even challenging the heavy hitter of the industry, Dyson. A frequent and popular infomercial item, it continues to gain support as user reviews pour in. Consistently, it‘s rating 4 out of 5 stars in almost all consumer reviews.

The Euro-Pro Shark Navigator (NV22L, NV22LCO, NV22T, NV22W series) is a lightweight, compact vacuum cleaner designed with the full-sized features of an upright vacuum in a package that is half the size. The Shark Infinity Technology encompasses cyclonic cleaning power with twin motors, one for the brush bar and one for suction. However, both motors are conveniently powered through one switch. The Euro Pro Navigator utilizes bagless technology, maneuverability and efficiency with superior suction and on board tools.

The Infomercial Pitch

The makers of the Shark Steam Mop  also have been pitching the Shark Navigator no-loss-of-suction vacuum cleaner. They claim its the next generation of no suction loss vacuums on the market, comparable to the Dyson but cheaper. Is the Shark Navigator vacuum really a lot better than regular vacuums and other similar type vacuums on the market?

In general, people seem to LOVE this vacuum.  Reviews on Amazon

are mostly very good.

 Main Vacuum Features

 The main features of the Shark Navigator Upright Vacuum Cleaner include:

  • Upright bagless design
  • Lifetime washable HEPA filter
  • Lifetime belt
  • Rubberized easy-glide wheels
  • 12 inch cleaning path
  • Motorized brush roll with shut-off switch
  • 12 inch stretch hose
  • On-board tools include rotating pet hairbrush, crevice tool and dusting brush
  • Ergonomically designed hand grip
  • 30-foot cord
  • 10-amp motor
  • Weight: Less than 20 pounds(15-18lbs)
  • Price: less than $199
  • Warranty: 5 years

The Vacuum Cons

  • Dust cup is too small and fills fast, requiring frequent emptying.
  • Vacuum head is small, requiring more time for larger areas
  • Some complain of TOO MUCH SUCTION especially for area rugs.  Maybe that is the reason for the smaller head :-)
  • A few say head is too tall for some under furniture cleaning.

Shark Pros

  • The suction is amazing
  • Long warranty
  • Lightweight and easy to maneuver
  • Fantastic with pet hair- On board pet hair attachment
  • 30 foot power cord good for extra coverage


Dyson, Eureka and Hoover as well as other vacuum cleaner manufacturers produce high-end vacuums with bagless technologies and cyclonic cleaning. However, compare the price range of under $199.00 for the Navigator, which is far less than Dyson products which can sell for $600.00 for a basic model. The prices spiral upwards of $1000.00 for a fully equipped vacuum.

Many have tested the Shark by vacuuming the floor with their old vacuum first and then going over their floors again with their new Navigator.  They are amazed at the amount of left over dirt and hair the Shark picks up on the second pass.

The Euro-pro Shark Navigator is lighter than the competitors with an attractive price tag and provides accessories that are useful to the consumer. The Navigator is a solid purchase amongst the many full size bagless upright vacuum cleaners and has certainly proven that fact with consumers. In fact, many consumers went on to purchase the Shark steam pocket mop to complement their Navigator purchase.

What is your experience with the Navigator vacuum?  Leave your review below.

Shark Navigator Vacuum Reviews

Review the infomercial product.

Shark Navigator vacuum.

Posted by Shirley Masaoka at Aug 29, 2009 12:23 PM
Where did all that dirt come from just one room! I was shocked at the amount. Yes, the base that is cleaning cleans a smaller area at a time, which could mean it is cleaning deeper. Being smaller allows getting into smaller spaces and between legs of chairs! Renting, and using this vacuum the first time, makes the carpet looks better than it ever has! Thanks. Yes, it was more expensive than many others, but in my opinion well worth it because of the lifetime warranty on the belt and no bags/etc to continually purchase, and easy disposal of the "dirt" without having to touch it!

Host of Shark Navigator Infomercial

Posted by TW at Sep 03, 2009 05:44 PM
So here's what I'm wondering,..... There appears to be a female host on one of the Shark Navigator infomercials along with the (supposed) CEO of the company. The CEO (male) keeps calling the host by the name of "Amy". But she sure looks an awful lot or suspiciously like,.... olympic ice skater Nancy Kerrigan. Is it her?????? If so,... why the name change for the infomercial?? Since everybody already recognizes her.

Host of Shark Navigator Infomercial

Posted by Julie Porter at Sep 13, 2009 06:36 AM
Her name is Amy Motta; she's an actress.

Host of Shark Navigator Infomercial

Posted by Jules at Jan 26, 2010 08:23 AM
She looks JUST like Nancy Kerrigan, they could be twins!!

Host of Shark Navigator Infomercial

Posted by DLE at Apr 13, 2010 12:19 PM
That is funny because I was thinking the same thing.

Host of Shark Navigator Infomercial

Posted by jullie at May 23, 2010 04:45 PM
She is not Nancy Kerriagan!!!!

Host of Shark Navigator Infomercial

Posted by Christy at May 26, 2010 07:44 PM
I guess I can see a similarity, but they don't look anything like twins. Amy is so pretty!

Host of Shark Navigator Infomercial

Posted by mel at Jun 05, 2010 06:09 PM
I think she looks exactly like Nancy!

Host of Shark Navigator Infomercial

Posted by Christer Joe Shibboleth at Jan 09, 2011 07:59 AM
Nancy is very pretty, too. I thought it was her and that maybe her little facial tics had calmed over the years. This woman REALLY looks like Nancy Kerrigan.

Host of Shark Navigator Infomercial

Posted by Smiley at Jan 09, 2011 07:59 AM
That is NOT Nancy Karrigan. Not even close.

Host of Shark Navigator Infomercial

Posted by Margaret at Mar 25, 2011 09:37 AM
That is not Nancy Kerrigan...sorry but her name probably is Amy

Shark Navigator

Posted by Megan at Jun 05, 2010 06:09 PM
I got the Shark Navigator around Christmas time but since we own our own company in PA and its a winter business I didn't actually open and use the Navigator for months later. To be honest with you it is the worst purchase I have ever made. The bald guy who does the infomercial should be ashamed of himself for all the lies he tells. First of all the hose is to short and so you are continually pulling the vaccum behind you and the anti tip hose hook is a joke. The vaccum tips so easy (because the front of the sweeper is so small) and it falls and hits you in the back and let me tell you it hurts!! I have all wood floors so I use the attachments more that the sweeper. It's to late to send it back and get a refund so I'll just toss it aside and take my loses but I just want everyone to know this product SUCKS!!

Shark Navigator

Posted by Anonymous User at Jan 03, 2011 05:53 AM
I agree with Megan the SHARK NAVIGATOR is JUNK JUNK JUNK.I am in the same position. did not use it until just recently do I cannot return it. I also am going to toss it and take my losses but I am not finished yet. Would anyone be interested in a class action law suit????????????????????


Shark Navigator

Posted by david at Jan 17, 2011 07:20 AM
Right on Meagan. I recommend they make it heavier so it could be a useful boat anchor.

Shark Navigator

Posted by Dan at May 06, 2011 06:03 AM
i love it:) gets a 10

Shark Navigator as Seen on TV

Posted by Wanda at Jun 13, 2010 06:59 PM
WARNING! WARNING!! WARNING!! DO NOT ORDER THE SHARK NAVIGATOR FROM AN INFOMERCIAL! IT'S A SCAM. I placed an order the Shark Navigator after watching the infomercial on June 5. The sales rep was "Carolyn" and she said I would get the Navigator for $199 plus $29.95 S&H. And I would get the Shark Steam Mop for free...just pay the $15.95 S&H. On June 10 I had not gotten a confirmation for my order so I called and asked for a copy of the Shipment Confirmaton so I could track the shipping. As quoted by Carolyn, I would be billed a total of $244.90. The Shipment Confirmation show me being billed $325.66! When I called , they said I ordered some additional "chargeable" items that added $80.56 to my order. (They didn't even mention any additional items in the infomercial). Now they say I have to either keep the items including the ones I didn't order, or return the entire order without ever opening it. That would cost me S&H handling to send it back and they won't refund the S&H I paid to get the order. I have talked to four people at their customer service number and they all tell a different story.

Shark Navigator as Seen on TV

Posted by Anonymous User at Jun 26, 2010 08:46 PM
Do yourself a favor and pay the shipping and send it back!! I wrote the other review and believe me its not worth the money!!

Shark Navigator as Seen on TV

Posted by Anonymous User at Jul 13, 2010 08:47 AM
would you happen to have the phone number for the infomercial? I ordered one on July 8th and I haven't received an email for tracking or anything like they said I would. I will check back on this site to see if I get the number from you thanks.

Shark Navigator as Seen on TV

Posted by Peter at Sep 20, 2010 07:44 PM
Phone# for ifomercial is 1-800-729-7551

Shark Navigator as Seen on TV

Posted by Linney at Dec 11, 2010 07:11 PM
I have had this vacuum cleaner for more than a year now. I ordered mine from QVC and got it on five flex payments, which really helped offset the expense. They also have a wonderful return policy, if you don't like it. But, I absolutely love my vac. It cleans my floors like nothing I've ever used before and is quieter than most other vacs. I have hardwood floors down and carpeting up. It works like a dream on both surfaces. I don't like that it tends to tip over when using the hose with brush attachments. But, I can easily overlook that considering everything else about it is a dream to me. I highly recommend purchasing this vac.

Shark Navigator as Seen on TV

Posted by Kate at Jul 14, 2011 05:12 PM
The infomercial phone number is 800-923-2809.

Shark Navigator as Seen on TV

Posted by themaninthemoon at Dec 02, 2011 10:04 AM
that's not the phone number they were using on September 10th, 2011. it was something like
1800 772 7783 if I'm right?....

Shark Navigator as Seen on TV

Posted by Jerena at Jan 09, 2011 07:59 AM
I got my Shark Navigator at Kohls for much cheaper, because they had a sale on, and Kohls also told me that if I don't like it for any reason, I can return it. This is the best way to go. No shipping and handling or added extras hassels. And I didn't want to wait that long for it to get here! Had the money, and just went and got it brought it home and used it...and LOVED it!!!

Shark Navigator as Seen on TV

Posted by nero at Apr 03, 2011 11:10 AM
I bought the lift away from Walmart. However the models bought at third party stores are not the same. Only five year warranty instead of ten. Plus no hepa filter. I think the electric cord is a little shorter. I got my unit for $160. If you buy it from commercial you pay $250ish. They say you get a free $100 mop. Well I saw it for $40 at amazon. Basically you pay $45 shipping and $40 more for unit. Nothing is free. You can add three years to warranty at Walmart. I don't know if the hepa filter is worth it. Good luck. You can't trust anybody selling on tv. Watch your credit cards because they will sign you up for other things like credit services. Best thing is to record the telephone call.


Posted by Anonymous User at Jun 26, 2010 08:46 PM
I was under the impression that this site was to comment or review the shark navigator vacuum so why is everyone so obsessed about the hosts of the stupid infomercial!! Who cares??? Bottom line the vaccum cleaner sucks!!


Posted by Cinnamon at Mar 01, 2011 09:03 AM
So, is that good or bad? Theoretically, isn't that what a vacuum cleaner supposed to do?!

Love the vacuum cleaner

Posted by Angie Barnfield at Jul 08, 2010 12:20 PM
My husband ordered me the vacuum cleaner and steam mop was included (we paid shipping). I have always used Oreck products but I LOVE LOVE LOVE the Shark. No bags to order and I can see how much dirt is it picking up. I was amazed the first time I vacuumed with it. The steam mop is wonderful too. I thought my mop of getting floors clean but when I used the Shark steam mop the microfiber pad was black when I finished (embarrassed myself). I have recommended this to all my friends and I didn't have any trouble with the billing.

Love the vacuum cleaner

Posted by Christine Lauzon at Jul 31, 2010 07:09 PM
I purchased this vacuum off Amazon the end of May. I used it for 1 month and it quit working! I called their customer service and they told me I needed a new power nozzle...the main part of this vacuum. They wanted to charge me $100.00. What happened to the 5 year warrenty? I complained and now they are sending me one free of charge. That was on the 30th of June. One month later and still no new part. I have called twice to be told it is on back order. If this is such a great vacuum, why is the main part on back order. Makes me think this is not such a great product, after all! I asked to speak to a one was there. These people don't even speak English.I regret the day I purchased this Shark Navigator. STAY AWAY FROM THIS PRODUCT!!! Customer service break...$200.00 piece of crap! Wish I had bought a Dyson!!! Hope you still love it a month from now.

Shark Vacuum cleaner

Posted by Gary Mazzei at Aug 19, 2010 09:38 PM
I've read the comments posted about this vacuum cleaner.Thank goodness I did,I was about to order one.When I heard the call center was in India that clinched it for me.I've dealt with call centers before and to say they don't understand English is an understatement.It sure looks good on the informercial.Thanks to all who have posted comments here,you sure saved me.

Shark Vacuum cleaner

Posted by Lisa at Oct 01, 2010 03:11 PM
Wow, saved me too!
I lost my position with MSN to people in India (they even sent MY manager to train them). They said our job was sent there because they had better English!!! Hahaha WOW!
So Glad I checked this out 1st! Getting ready to buy a new vacuum so I have been thinking about a Dyson, guess I will go that direction.

Shark Vacuum cleaner

Posted by Labra at Nov 24, 2010 05:46 AM
Hi ---I bought a Dyson. IT cleans so well I was amazed, but I keep having problems with it. Right now it makes a horrible noise I can't figure out. One other inconvenience is that esp pet hair gets clumped up around the belt and needs dug out often. The attachments are not so great, but like I said when it is working it picks up like no other.

Shark Vacuum cleaner

Posted by Betty at Sep 10, 2011 09:08 PM
I have a Dyson vacuum and when I needed a new belt I had to send the vacuum away (they paid the cost) 3 provinces away. When it came back it was broken (sent by courier). It still doesn't work right and now the small pet hair lifter isn't working properly. They have no close places to send it. If you live outside the centre where their office is, you have to send it away. In Canada their head office is Toronto, Ontario and I live in Alberta so tough luck for me. Othewise, it is a great vacuum.

Shark Vacuum cleaner

Posted by Kim at Nov 24, 2010 05:46 AM
And now you saved me. I didn't know about the India thing. Should have known. Shame on Baldy. Thanks for the heads up!!!!!

Shark Vacuum cleaner

Posted by Anonymous User at Jul 14, 2011 05:12 PM
Yes, I would too like to thank all who posted reviews for the vacuum! My husband watched the "info"mercial and thought it looked amazing, we are in for a new one and I really wanted one with a hepa filter, for pet hair, and bagless, so this would have been great. I see more negative thoughts than positive and believe me, life has enough stresses, I sure as hell don't need more headaches with ordering/receiving/returning or fixing this product....Again-thanks for your posts!

Shark Vacuum cleaner

Posted by Sheri Barnhart at Sep 02, 2011 05:55 PM
I was watching the informercial and decided to read some reviews to possibly have as second vacuum. I am glad I saw your review about the call center being in India. I have a hard enough time when I have to call Sales or Technical Support about my Dell Laptop~there call center is in India as well. I will stick with my Dyson Animal for now.

Awesome suction -too bad it doesn't work

Posted by Laci at Nov 24, 2010 05:46 AM
I love the suction and cleaning power of this vacuum. Unfortunately the brushes randomly turn off and on. They want to charge me close to $100 to replace the main part, the only part covered in the five year warrantly is the motor. I could barely understand the guy at customer service. It's just too bad that it doesn't work, I can't afford to buy another one and don't really think I would.

Awesome suction -too bad it doesn't work

Posted by Dennis at Oct 10, 2011 10:11 AM
I can't figure out why people are having problems. We two. Best thing going. One clip on dirt trap broke. Call them, sent one free. I agree be nice if they better Engish.


Posted by Debbie at Jul 15, 2010 02:21 PM
I bought mine online...and LOVE IT...It works just like they said it would. I have told all my family and friends!!! Others that I know who have bought it say the same thing! Those that don't like it must not be using it right or were disapointed that it didn't start by itself and go around the house so they wounldn't have to??????


Posted by Anonymous User at Jul 16, 2010 09:31 PM
If you like it you must live in a tiny box with carpeting. Try using the attachments on hardwood floors in a large home and you'll see it is worthless!!! All it does is tip over from being so light weight. Use any sweeper on carpeting and it looks like its doing a good job because there is a lot of dirt in the canister when all it is doing is picking up all the fibers out of the carpeting. If you like it you must be vaccuming the lazy way and just pushing it or your disappointed that you can't spell disappointed.


Posted by Kris at Aug 28, 2010 06:37 AM
Really? You're really going to get petty and knock some one for misspelling "disappointed"? Do you want me to go through and correct all or your stupid ass errors? I see 4 upon immediate glance. People need to realize, not every one’s going to be happy with everything. Most people are really quick to let you know when they’re not happy. But you rarely hear about it when some one is happy. So maybe all of you guys who are so pissed off about the product are the exception, not the rule.


Posted by Anonymous User at Oct 20, 2010 12:35 PM
Yes I am going to get petty! Looks to me like your outnumbered!! Look over the reviews everyone was just giving their opinion on the product and you started criticizing everyone who didn't like it. It's none of your business!!! Thats why they have reviews so people can comment on a product they purchased and the company can make changes to better the product. It's not for people like you who think they are so wonderful because they said they liked the vacuum. Pat yourself on the back and move on!!!


Posted by Anonymous User at Jan 09, 2011 07:59 AM
No, it's getting more than carpet fibers out of the carpet. I deal with litter, cat hair, cat food and the stuff they scratch off the Emercy Cat, to name four items this thing easily vacuums. You can just look through the transparent dust cup and see all the dust, debris and whatever else it's vacuuming up! This vacuumed up my sock and hid it in some weird spot on the hose, so as to block suction. This thing has POWER, and the pet paw works as good as they say. I do live in a kind tiny box, though (a studio apartment). But with two active in door cats, vacuuming regularly is a must (daily at least). And this vacuums up so much stuff, I still have to change the cup every other day or so, even though I DO live in a studio (300 feet apartment).

I don't know what your bad experience was, but I am here to say I had NO bad experience, except when the base fell off the first few times I would pick it up (it doesn't now). I don't find it tips over unless I am using the little hose to suck litter or debris out of the corners and edges along the wall, bed, bookshelves, etc., because the hose should be longer (not because the vacuum is light weight). I seldom even attach the crevice tool, as I find the round end of the hose works just about as well. The hose is ideal for getting up the stray cat food nuggets (the one thing the base/roller system has some trouble with).

I don't just push it. I take the hose off to get in the corners whn the base/rollers won't go there. This thing DOES work!



Posted by Sue at May 06, 2011 06:03 AM
Just how long have you had this pos? Write back after you've had it awhile. Another piece of crap made in China. Glad I don't own one! I don't shop in the usual stores either, won't allow some greedy American to line his/her pockets by selling over-priced stuff made in China or elsewhere while so many American-born citizens are out of work! The same items can be had at the dollar stores for far less money. I go thru stores, looking at price tags, then for country of origin. Try going into any discount store asking what's made in USA. Nos, the dollar store works for me. If I need something badly enough, I come here to see what the gullibles have wasted their money on. I use common sense, something made of plastic has very little longevity. Chinese-made stuff will contribute to OUR longevity in a negative way. Hey it's our own doing!


Posted by Steve at Dec 15, 2011 10:29 AM
I also bought mine online. Did a search and found a 15% off coupon, which brought the shipped price down to $215 and change. We'll see how it goes. Some people aren't happy but we'll see how well it works when it arrives.


Posted by WR at Aug 28, 2010 06:36 AM
THINK TWICE BEFORE BUYING A SHARK. Their Customer Service and Technical Assistance Departments are the absolute pits. Following the purchase of a new Shark Navigator, I noted a constant whistling sound coming from the vacuum, a sound that was every bit as loud as the motor itself. I simply wanted to know if the sound was normal for this model or if it might suggest an air leak somewhere in the system. So over the next couple weeks I sent three (3) separate email to these two departments, each one asking that simple question. All three of my emails were ignored. I ultimately contacted their toll-free customer assistance line and asked them my question. I got what can only be described as a non-answer, being told that the whistling noise was "probably" normal. Not being willing to let it go at that, I sent a letter directly to the company's CEO complaining about my experiences and asking him for an answer to the one simple question I had already asked four times. He ignored my letter. Since I could not get an answer to this very simple question and being concerned that the whistle might indicate a problem with the vacuum, I've decided to box up the machine and return it to the store where I purchased it.

Of course, there is the 5 year warranty offered by Shark. That normally would have provided some assurance that if my vacuum failed, I would be protected from a costly repair. However, to take advantage of the warranty, the vacuum and all it's accessories must be returned to Shark along with a check for $16.99. Add the cost of shipping the vacuum back to them, which depending upon how you package it and the shipping method you use, and you'll likely be paying $40 to $50 just to have Shark take a look at your vacuum. However if Shark's Customer Service and Technical Assistance Departments are as bad as they appear to be, then how confident can one be that their Repair Department is any better. It's bad enough sending the vacuum back once and paying $40 to $50 for the privilege, but what if they don't repair it properly and you have to send it back to them again? I'm just not willing to take that chance.

I suggest that you ignore the Shark and instead purchase a vacuum make by a company with a proven track record for efficient and reliable customer service after the sale. Many vacuum manufacturers have local authorized repair stations, so checking to see if local service will be available for the brand you're considering purchasing should probably be the first step you take. As an added precaution, I would suggest that you make you purchase from one of the retailers that offers a 90 day return policy instead of the 30 days offered by many others. You'll at least have 3 months to put you new vacuum to the test and assure yourself that it is performing reliably and meeting your needs and expectations.

Quit Watchin Infommercials

Posted by Debi Heilig at Sep 29, 2010 07:00 AM
You can buy the Shark Navigator in stores now. It does not come with a free Steam Mop but the price is substantially lower. You can get the Navigator for around $160.00 and you can return it if it's not what you want. You don't have to pay for shipping and handling and you won't be charged for extra's that you did not ask for.......Simple Solution. I just bought one and I LOVE IT......


Posted by Jean at Feb 21, 2011 06:54 PM
Thanks you helped alot. I was gonna buy one of these

Shark Navigator

Posted by Debi Heilig at Sep 29, 2010 07:00 AM
You can purchase the Shark Navigator in stores now. Save yourself the headache of shipping and handling and paying for extra's you didn't want. If you don't like it, take it back. It cost around $160.00 but you don't get the free Steam Mop. Well worth the money. LOVE MINE

Big Regret

Posted by Chris at Sep 29, 2010 07:01 AM
Purchased my Shark Navigator the middle of July, 2010. It broke 2 months later. Waited for new part almost 2 months( on back order). Now it is broke again! This is the worst purchase I have ever made. I want to send it back. There is no address in the manuel, just a phone number. The same number I used to complain and order the last part. They barely speak English and are very hard to understand. I will probably be stuck with it and $200.00 poorer. Has anyone out there sent theirs back and gotten a refund?

Big Regret

Posted by allspaugh at Dec 24, 2010 05:43 PM
we just spent 5 hours this morning dealing with their customer service over our non working shark vacuum cleaner,that we paid $79.00 in shipping and handling for. as you fight with the east indian speaking rep, they dont listen to you, and they argue with you and try to charge you for everything you need when the item is listed as a risk free item on the infomercial after 5 hours of rude calls of hang ups on there parts and supervisors non sense, we finally had to call our credit card company to take care of it, we have capital one and they got the job done, they got us on a 3 way call with them and record the conversation and at that point they went along with everything we wanted , witch was a full refund including shipping ,handeling and taxes, the law is on our side but they play dumb and fight you tooth and nail to take care of complaints, that comercial should be taken down and that company should be closed. you will not win with these people by yourself just contact your credit card to dispute it and let them take care of it. we faught and beat them and got all our money back, also look online there are sights selling this same vaccume cleaner for half the cost and free 2 day shipping

Shark Navigator

Posted by Betty at Oct 28, 2010 07:39 AM
I have four large inside dogs and the amount of hair that accumulates in one day is unbelievable. I purchased a $2000 rainbow vacuum to help with the hair problem, which it does. I like my rainbow and I use it at least once a week. But, I purchased a shark Navigator to use between times and I absolutely love it. It does not lose suction, just as it claims, and is amazing on pet hair. I actually prefer it over the expensive rainbow when it comes to carpet and rugs! I do have to empty the cup often but that's ok. With the Rainbow, I have to go outside to empty the water and rinse the bowl out, so emptying a cup is nothing! There is some dust fly-up when emptying into the garbage but directions tells how to empty without that happening. It is WELL worth the money spent on it.

Shark Navigator

Posted by David-n-TN at Nov 12, 2010 06:15 AM
I bought my wife the vac. at a pawn shop for 40 bucks. I had seen the infomercial on TV and new it cost 199 +s&h. I looked at the reviews on{which were 4.5 out of 5 stars} and purchased the vac. WHAT A VAC !! I honestly dont know what people are complaining about on here? This vac is awesome. I beleive it could suck a golf ball through a garden hose. Best 40 bucks I ever spent. Oh and by the way, I have lately seen them at k-mart, Sears and walmart. So buy the vac and if its not what you want simply take it back. Thats my 2 cents anyway, Dave

Shark Navigator

Posted by allspaugh at Dec 24, 2010 05:43 PM
The vaccume is awsome when it works, most of the complaints here are from the run around from the scamming customer service department that doesnt honor there warrantee

Shark navigator

Posted by Carole at Nov 12, 2010 06:15 AM
I purchased a shark navagator...And I love it..I use it every other day and it is unbelievable, how much dirt I collect! I purchased after getting new carpet, and it sucks!!! lol...I love the long cord...I know I made a wonderful purchase!

do I cancel

Posted by Candi at Jan 03, 2011 05:54 AM
I just ordered the Shark Vac on Sunday morning from the infommercial and now after reading the reviews I am uncertain if I should go through with it or cancel my order. I was under the impression that you got a 60 day home trial before the 1st of 4 payments went through but I see this morning when I looked at the invoice that I was already billed for the 1st payment and the shipping. I am so undecided!!

do I cancel

Posted by Jerena at Jan 09, 2011 07:59 AM
Well, I don't know how ordering on line or phone works (now they've taken a payment, you might get a run around). But, if possible, cancel and buy it from a local store (Kohls, Kmart, etc.) Then, if you don't like it you can return it.

The vacuum works GREAT (just as advertised), and I wouldn't want to be without it! Just recently moved on my own and brought two cats, moving from a home where we used a Dyson. As the infomercial says, this sucks as well as a Dyson for about half the price. During shedding season this thing was invaluble!!! I use it to get in the corners to suck up the litter around the litter box as well, and it's awesome for that. If you have pets, you NEED this vacuum! The pet paw is at effective as they say, for sure, but without the attachment the cat hair goes right in (can see it through the transperant dust cup). When I empty this, I can see the masses of cat hair among all the other dust and debris. And it whizzes the litter right up and makes history of it. LOVE THIS THING, to say the least!

do I cancel

Posted by marion at Feb 01, 2011 07:05 AM
I can tell you I ordered mine over a week ago and just checked my Visa card and no payment has gone through so I called the number on my invoice. Very unhelpful. The man sounded very unsure of himself when I gave him the order number. First he told me it was shipped and then when I said nothing came through on my Visa he changed his storey to say they just received my payment?? How is that possible. Then he said well maybe it isn't shipped yet and if I don't receive it by this week to call back. I asked to speak to a supervisor as I could tell he had no idea what he was talking about. Then after dropped phone sounds and being put on an off hold he came back to say no one could speak to me to call back in an hour. I said I would hold as this was very bad customer service. I asked if I could track my order (like you can everywhere else when you order) and just lots of silence. He barely spoke English which was another problem. I decided to call back and got hung up on. Tried again and got the same guy. I said are you the only one working there...yes only me and the supervisor who can't come to the phone. I am not feeling good about this at all. Not sure if I should cancel but I have the feeling if I do the payment will suddenly go through and then I will have to fight to get it reversed. By the way I paid extra to supposedly have the vacuum within 5 days and it is now 10 days!!!!!

Pet lovers vacuum

Posted by Jerena at Jan 09, 2011 07:59 AM
I know I already commented, but if you want to make quick work of the litter box area, this is the vacuum for you! It whizzes the litter right up (when I'm too lazy to try to sweep it up and save it). You take the hose and get in the corners and cracks to get the stuff that settled there, and because my box is right outside the bathroom, I use the hose to get the litter that fell in the crack between the bathroom floor and living area carpet.

The hose is great on cat food pieces that have strayed off the plate. I just whiz the hose over the pieces that the base/roller seems to leave behind.

Then, there is shedding: During shedding season, when hair was falling off in piles, this thing DID THE TRICK! Would zap the hair right up! Hair would fall down in window sill cracks and the ridges of the stacking drawers, so I would use the hose to get into all these places, and the hair went up inside easily.

I have a special cat chair, and it gets coated with light colored hair, and the pet paw gets it off quickly and affectively. This little tool is invaluable!!! And it works as promised.

If you have cats or pets, you know the type of issues we deal with, and this vacuum gets all of the cat related debris up easily. You can see the cat hair all fuzzy through your dust cup debris, and you know it's working as promised on pet hair.

Now that I've used this thing since purchasing it around the end of last May, I wouldn't be without it...especially with cats. My sister told me the Oreck that her husband swears by does not get the pet hair up well, and they have only one cat. She loaned her Dyson out, but likes to use it on the pet hair. I have two cats in a studio apartment. The Shark Navigator gets the hair up very well, just as well as I remember the Dyson doing when I lived with my sister. But the Shark is lighter weight and easier for me to use, and it is a pet hair eater!

I am grateful, daily, for this vacuum. Every time I vacuum, I feel so thankful to have found this.

LOVE it doesn't even begin to explain!!!

Posted by Anonymous User at Jan 09, 2011 07:59 AM
I absolutely LOVE this vacuum!!! I bought mine at Kohl's to avoid all the on line shipping costs and hassle of being offered extra stuff and on and on... Kohl's said to return it at any time if I don't like it!

This thing handles pet hair and cat litter, and I deal with a lot of that. The pet paw attachment works as advertised, and it really zips the hair off the "cat chair." When the cats were shedding, it would get the piles of hair right up, no problem (just the floor without the pet attachment).

I didn't have to pay the exorbitant Dyson price, and this thing sucks better than Dyson. (Sorry, Dyson). But for about half the cost (maybe less, since I got in on sale), I am able to vacuum with as much suction as the Dyson, without it being so heavy and hard to push (not really a Dyson fan because they are SO heavy and bad on my back). This thing is much lighter weight, though probably not as light as an Oreck.

I love the suction on this thing! This things tries to suck up my blankets, but can only get so far. I keep having to turn it off to pull stuff out of it. One time it ate a sock, just wooshed it right up inside. It took me a few days to figure out where the sock was hiding, so until I found the sock, the sock blocked the suction. Once I got the sock out, it went back to sucking up the stuff well.

I worked in a hotel, and we had some kind of commercial vacuums that sucked into the carpet, and I HATED that. This glides over the carpet, and is really getting the stuff up at the same time. As I said, Dysons are heavy...and they tend to suck into the carpet some, too.

With this thing, after six months, you change this little foam filter (I think it's called a filter) inside, and after 12 months this other pad. There is a back up filter and pad, so when you clean the one, you replace with the other. It's just a cinch! I noticed the foam filter I washed is a little discolored (not sure why), but the one(s) inside (actually two stacked) are white.

There are no belts or bags to buy -- we were always reporting broken belts at the hotel (what a hassle!) There is just the dust cup, and as the infomercial shows, you just pop it off and click the release button and the door opens and out falls the dust...and you reinstall. SO simple! You, of course, have to get down and clean hair/debris out of the roller (as with all vacuums), but even if I don't for a long period, it still vacuums at high performance.

Some complained of dust flying around too much when you empty the cup, but if you have a big enough opening at the top of your waste bin, it goes right inside, no problem. You have to make sure it's inside the bin's edges, so that the dust doesn't fall back into the carpet (that's happened a time or two, but it was an easy fix -- bought a bigger waste bin). Most effective, is to make sure the bottom of the dust cup is down inside the bin, then it just falls right inside.

Only problem I had (haven't recently), is sometimes the bottom part falls off the upper part. If anyone knows the solution, please advise. Also, the little rubber, red thingy that was around the pet paw brush came off, but it hasn't seemed to affect the power of the vacuuming.

I highly recommend this vacuum, and I can not say enough good about it!

This vacuum SUCKS! That's Good!

Posted by Bob at Feb 01, 2011 07:05 AM
I'm happy to say that for once I can review an item and say that it sucks and mean it in a good way. I've seen only a couple of negative reviews on ratings sites and I believe they must be coming from the competition. After several uses, this is by far the best vacuum cleaner I have ever used. I checked all the rating sites for this item and everyone has given it 5 stars, except like it said, the competition who are posting negative comments. The Shark Navagator Lift-Away is replacing our $1500 Kirby which I just posted on craigslist for you nay-sayers. We vacuumed just last night with the kirby and less than 10 hours later with the Shark. The shark picked up so much, I felt like we hadn't vacuumed in years.

Shark Navigator

Posted by Kemmieca at Feb 06, 2011 09:58 AM
Watch the infomercials and get the FREE mop. For pete sakes people Santa Clause is DEAD and nothing is free,the free lunch is all gone. Buy the thing in a store for much less then return it after you see its crap. As for the foreign (I HATE HAVING TO BE POLITE) call and service centers, as soon as I hear that voice that can't speak or understand properly I say hang up when you hear the click.Common sense people, when it sounds to good to be true it probably is.


Posted by pam wagner at Feb 06, 2011 09:58 AM
I like the vacumm itself but the hose could use some work I only had this vacumm cleaner for five months and it is already shot now it cost me another 35 bucks to order a new one the vacumm cleaner sucks up dirt really good but the hose design just really sucks so if you can fix that problem you will have a good product

Shark navigator

Posted by John James at Feb 16, 2011 06:46 AM
If such problems occur with customer service but are happy with the performance of the machine simply buy a new one exchange it for the damaged one and return it with the sales receite and get ur money back and leave the company with the in-operative or partial opertive machine.

shark navigator lift away *****A+

Posted by Jamie at Feb 16, 2011 06:46 AM
WOW...THAT IS ALL I CAN SAY.. i OWNED A DYSON AND THIS VACUUM BLOWS THAT ONE AWAY BY FAR THE SUCTION IS SOOO MUCH BETTER, I AM DUMPING THE CANISTER WAY MORE OFTEN AND THIS ONE TAKES OFF ON CARPET TO GO WITHOUT YOU. The only complaint i have is the cord not being longer and me spending all that money on a dyson when those are junk compared this this one that i got at kohls with my 30%off coupon brought it down to only 110 bucks.. what a steal.. i love it and my kids love to vacuum all the time now.. buy it!!

get the 69$ Shark at Kmart

Posted by Natasha Young at Feb 21, 2011 06:54 PM
My friend who cleans condos in florida recommended the bagless cat/dog vacuum cleaner as the best so I bought one but some of the reviews were bad; this vacuum is excellent! I didn't have to pay 300 for an excellent vacuum, make sure that you clean the filter; put it back together right. It gets everything and has alot!! of power, don't think my rugs and carpet has ever been so clean, even my low rugs are spotless, and my tile floors, it comes with great attachments that get everywhere, I give it a 5 star, and add another for the great price.

Customer No Service

Posted by Sallie Boyles at Mar 02, 2011 06:33 PM
I have a 4-week-old Shark Navigator. The canister would not release for emptying, so I went online to chat with customer service for a solution. After several minutes, the rep replied with an 800 number. Upon calling that number, I reached someone offshore. The individual was in the midst of verifying my information, including my email and phone number, when my call was dropped. No one called me back or attempted to reach me via email. Recommendation: Buy this product ONLY from a trusted retailer who will refund your money for a product defect.

Thanks for the reviews

Posted by Betty Stillman at Mar 05, 2011 08:11 AM
I was going to order this today, but I think I have changed my mind. Thanks everyone for the comments. Helps consumers a lot.

Verdict In

Posted by Jane at Mar 25, 2011 09:37 AM
Well I don't think I will be gettinng one of these. Thanks!

shark navigator

Posted by nickie at Dec 02, 2011 10:04 AM
whew! thanks for all the reviews i saw the infomercial on tv this morning and was about to order it but it seems the price did not fit to well after i went online and looked at what i could save just by buying it from a local store. i did not care if i got the steam mop its not free anyway you always pay for it Now however i dont think after reading the bulk of these reviews i even want to bother ordering this vaccum i just don't feel like getting sucked in on another product that is advertised to be the greatest and turns out to be the worst. but thank you all for your thoughts and i'm so glad i came to this site to read these reviews.

Shark Navigator Upright Model NV22L26

Posted by Emily Russo at Mar 25, 2011 09:37 AM
I would never recommend this vacuum. I could accept if a vacuum stopped working after so many years, but my vacuum which was purchased in the summer of 2010, has not worked since January 2011. The debris is actually blown away from the vacuum making it a useless piece of junk. I reported this problem in February, and here it is the middle of March. The company was going to send a power nozzle to me, but never informed me the part was back ordered (if indeed the power nozzle is the real problem). I have not had a vacuum since January and have had to borrow my daughter's.

As far as their "tech support", these people are trained to be polite but know nothing about true customer service. They repeat the same statements over and over again: we are sorry, thank you for holding, here is your account number, etc., etc. No one can offer a logical answer or solution to a problem. This is another example of "outsourcing" to foreign countries.

I pressed the last customer rep for a firm commitment date on the back ordered part. I must wait another two weeks. By that time, the company had better stand behind their promise of a full refund.


Posted by Margaret at Mar 25, 2011 09:37 AM
Just went to the number on the screen to order my Shark Navigator Lift away and was told on the phone that the number does not work in my area? what that heck??I live in Canada, the commercial is in Canadian dollars so what's up with that?
Very disappointed

NV22L Shark Navigator

Posted by cjs at Mar 25, 2011 09:37 AM
Bought the vacuum on a whim. Needed a small vac to just keep a round until I could get the big vac out. BUT......was truly amazed at the suction it had. Just like all the reviews I have read since I bought it, I had could not believe how much dirt I picked up after just vacuuming with my usual vac..
 Unfortunately I was strongarmed into buying a Kirby which I dislike with a passion. So now I wont have to use the big sweeper since I bought the Shark. It is great. Easy to use. Just ordered the Shark Navigator Lift away. Cant wait to see how it performs.


Posted by Joey DeMicco at Apr 03, 2011 11:10 AM
Ordered this for my wife about a month ago. Received an email that it was out of stock, after a week I called to cancel (we needed a vacuum). They cancelled my order, and then an hour later billed my account. I called back, and they said there was a mistake and it shipped yesterday. Waited ten more days and received the steam mop ONLY. Now it's two weeks later and still no vacuum. Called this morning and they were so rude on the phone. Finally got through to a manager and cancelled again. They said they would cancel the order and we could keep the steam mop. Hopefully this is the end of it. I'll keep you posted if they do not keep their word.

navigator vac

Posted by vmf61 at Apr 08, 2011 06:22 PM
I don't understand what others are complaining about. We purchased this vac and it cleaned so well it put my 500.00 cleaner to shame. I am very happy with this vac.

Do not buy this Vacuum!!!!!!!

Posted by Sherry at Apr 08, 2011 06:22 PM
I bought one thinking I could get a decent vacuum that cost below $200.00 dollars. Well let me tell you that it was a total disappointment!!! First of all it was cheaply made, all very cheap plastic, and the hoses kept coming apart. It really is a joke! They know it is, they have to! I am very angry. They wouldn't take mine back because it had been to long. It falls over, it has a very small vacuuming space, the hoses come apart, the roller brush works only half of the time, the hose is to short to work properly and the cord is to short, I have to unplug it and move it to another outlet to finish a room, I will say on thing I like about it, it does sweep my hardwood floors with the floor attachment ok. Well it works better than a broom. So basically I spent $160.00 dollars on a floor sweeper I could have gotten for $30.00 instead!!!!!!! So I have considered it a loss and feel that I have learned an importent lesson, make sure you know what you are buying and find out if you can return it or not. I have bought a Kirby, like I always used to and I love it, they last until you get rid of it! for anyone wanting to make an investment in a vaacuum buy a Kirby, you won't be disappointed. I just needed to have another vacuum for the upstairs and I tried to take the cheap way about it and it backfired.DON'T MAKE MY MISTAKE AND SPEND ANY MONEY ON THIS SO-CALLED VACUUM!!!!!!!!!!!

Shark Vacuum cleaner

Posted by Susan at Apr 08, 2011 06:22 PM
Thank you for the comments,i was gonna go buy one today but,FORGET IT :[ it always looks like it's working great on T.V. right?...right lol Thanks again, yous saved me money ;)


Posted by Mark at Apr 08, 2011 06:22 PM
Excellant product, so far works great on everything...we have hardwood and carpet and tile with some area rugs and does a super job on all of them. The vacum does have a smaller cleaning head however works well for us, lightweight, easy to use and change out attachments, excellant power on picking up dirt and dog hair (4 boxers in house)and does not wear you out cleaning :-) ordered off commercial, very nice to work with, good delivery time, emails to keep you informed, terrific waranty, good customer service (so far)

not good for using attachments

Posted by heather turner at Apr 08, 2011 06:22 PM
great on floor but when you try and use the wand it is just terrible

shark navigator lift away

Posted by Anonymous User at Apr 24, 2011 06:13 PM
Wish I would have read these comments before. I ordered the vacuum and actually really like it. However, the billing has been a nightmare. When trying to get it straightened out customer service is just like the commercial with the foreign man "Peggy" you see on tv. They are crooked as hell. I paid over $200 and 2 days ago I saw it at Walmart for $149.99. Like I said, I like the vacuum but wish I would have bought it at Walmart. Would have made everything easier and then if you don't like it you can just return it to the store. They really try to screw ya with the freight charges and try to sell ya parts that are not needed. My lady even kept going down on prices of extras trying to tell me that I really needed them. Infomercial is a scam. Go to Walmart!

shark navigator lift away

Posted by anonymous at May 28, 2011 02:43 AM
wished i had read comments too!!!

Pooltable test is rigged

Posted by YeahRight! at May 06, 2011 06:03 AM
All of their infomercial video clips are easy to produce with any other vaccuum but the pooltable balls test was the most laughable. The looser vac has a clear pipe that is clearly wider than their own. Even a child knows the physics behind this setup! Not to say its a bad product; just not as wonderful as depicted.

Shark Vacuum

Posted by Kathy at Jun 12, 2011 05:20 PM
I had my shark for 6 months when the motor burned up. I have a small house and vacuum once a week. It worked great until one day it just quit. Customer service sent me a new one and I sent back old one with pre paid label.
Just found it an inconvenience and hope this one does not quit as well.

shark navigator

Posted by Ellen at Jun 22, 2011 08:26 AM
I was shopping for vacuums and had several to choose from. For some reason the shark kept catching my eyes. I bought it and absolutely love it! From my carpet to the tile it does a excellent job! I hope they come out with a carpet cleaner that cleans as well as their vacuum works!!

Overall happy with purchase

Posted by Susan at Jul 14, 2011 05:12 PM
I bought my Shark Navigator at Walmart about 1½ years ago and no problems so far. Gets so much more dirt & cat hair than any other vacuum I’ve used. And it’s a lot easier to clean than my last bagless. Even though the dirt cup is rather small, I only have carpet in the bedrooms so I don’t have to empty it much. My only complaint is this vacuum tips over easily when using the hose. The so-called ‘anti-tip hook’ is a joke, as the hose will not stay hooked under it. I’ve tried tying it down but that hasn’t been much of a solution. And even if the anti-tip hook were effective, you’d still lose about 2-3 feet of hose. They should reposition the hose lower down. The new model that lifts off the base looks like it would make cleaning the hard floor surfaces easier, so I wish I had that model!

Shark overall C+ @best

Posted by Travis at Aug 06, 2011 12:42 PM
The framework of the shark upright vacuum is such a piece...but the no loss suction is without a doubt the best I've ever encountered. Worth the $ but expect 2 replace it within 24 months :(

sounds good

Posted by Anonymous User at Aug 06, 2011 12:43 PM
the vacuum sounds good I've read great reviews on all the other websites but this one. I'm hesitant to buy it because it is purple. i think vacuums should be mainly black and if it has a accent color like blue, lavender, yellow, brushed stainless steel, orange, red, etc..ok sure that fine but just lavender? i need husband to want to help around the house and take it outside to clean out the cars and if it is a power tool and it looks manly like something that is mostly black does, he will use it.

sounds good

Posted by Veronica Daze at Aug 21, 2011 05:18 PM
I bought the upright version today that comes with the animal fur head for furniture, etc. The vacuum works like a dream and just like the informercials show. Things like a small cannister doesn't bother me but of course one needs to be careful and take care of it because it is plastic but so is our Dirt Devil we have that will not pick up most of the fur our two cats shed. I could not believe the difference. Follow the instructions in the manual,and do what it says. When you take off the cup unit to empty you are suppose to unplug it. Be sure you don't have it on the setting for floors when you are on the carpeting. The thing practically vacuumed by itself, it was so easy to push. I went for the lift away but got the regular upright and I don't feel I personally need the lift away model. I got it on sale at Walmart and the price was well below the manufacturer's and they do come with the hepa filter. I don't know why people complain about this vacuum. If you want to pay almost five times as much for a Dyson go ahead. It doesn't work any better than this little vacuum. I like the small size for getting into smaller spaces and storage. No you don't get ten years warrantee when you buy it other than from the manufacturer. This is not going to hold up for ten years I doubt but I got additional insurance through Walmart so its up to you. You don't have to buy it from the manufacturer. It's a tool so I don't care what color it is as long as it works and it sure does.

Shark Navigator Vacuum

Posted by Richard B at Aug 21, 2011 05:18 PM
I was told that if I got a representative in a foreign country I should ask to be connected to a rep. in the United States and they are required to do that. Has anyone had that experience?

Shark Navigator Vacuum

Posted by Sheri Barnhart at Sep 02, 2011 05:55 PM
That is if they have a location in United States that handles sales or technical support side. For instance I have a Dell Laptop for personal use, however for technical support I do have to deal with support out of India. There is a Dell US~however they only handle small and medium business. Wouldn't hurt to ask them though.

shark navigator, and free steam mop

Posted by Deb at Aug 21, 2011 05:18 PM
The products are good, but the price they quoted me was $50 less than there charging me. You would be better buying them both at walmart, or target!!!!!!

Shark Navigator and Free Mop

Posted by Anonymous User at Aug 21, 2011 05:18 PM
This is a real scam. Product cleans well, but they really sock it to with their shipping/handling charges. I paid $118.47 for shipping and handling plus tax on the vacuum and the "free" steam cleaner. Not worth it. People in customer service cannot be understood and it took me 2 months to get money refunded for tool kit I sent back. So, my $200 vacuum cost me $305.00!! Don't deal with these guys.

shark navigator

Posted by shirley lowry at Sep 02, 2011 05:55 PM
i love this little sweeper . i have 2 large german sheperds dogs , and the shark navigator is the only sweeper i have . i had a rain bow that didn't do as good as the shark .the tank is a little small ,but it is very easy to clean out .also it won't reach under my beds or other large furniture . but for the price i'm not complaning . love it . shirley from ohio

Shark Navigator Vacuum

Posted by D Krolczyk at Sep 02, 2011 05:55 PM
I wanted this vacuum the moment I saw it. The features that are included with this vacuum is just what I need. I went right out and bought one. It is quieter, easier to maneuver and has the ability to change from an upright to a portable. I feel I have the equivalent to the high end $500-$600 vacuum for much less money. Thank you for an excellent product.

Shark Navigator Vacuum

Posted by Jeenia at Oct 10, 2011 10:11 AM
I brought this vacuum at Walmart for $138, for everyone complaining about ordering it do yourself a favor and buy it at a local store in the US it is sold at Walmart, Target, Best Buy, Khols, Sears, Bed Bath & Beyond and other retailers in Canada it is sold at Canadian Tire and other retailers. If You buy it from a local store and you don't like it you can return it and get a full refund.

Shark Navigator Vacuum

Posted by June Bonfield at Oct 10, 2011 10:12 AM

I saw the commercial this morning and phoned immediately. The clerk on the other end of the line was difficult to understand--I asked her where she was--her reply was "New Jersey".......
I wanted her to tell me what the entire thing would cost....and she started running down each cost.....13 dollars for postage, 45--46 dollars for shipping and handling !!!! Now this is where i got suspicious...........that amount would definitely almost pay for the mop itself. I informed the girl in New Jersey (smile) that I would never pay that much for shipping and handling for a supposedly lightweight item.....goodbye ..... no sale here....I will pick up one at Canadian Tire and try it out everyday for a while and if all goes well I will keep it. Anything goes wrong I will just take it back.
end of problem....hopefully!!!

i bought this vacuum up here in canada for 119.99

Posted by bryn at Dec 02, 2011 10:04 AM
so i went to pick up the vacuum at my canadian tire store and bought one brought it home and used it man the hair and the dust was insane i was taken back on what i was breathing in my lungs wean i called the call centre in canada here i talked to a person ho understands english and was able to understand i feel for the states your jobs are going over seas thats why you are getting call centres with non american speaking people on the phone back to the vacuum it works like a dream the review on canadian was a 5 out of 5 on this vacuum the model is nv100c shark vacuum thanks bye

shark navigator

Posted by Lori Majors at Dec 02, 2011 10:04 AM
I ordered the shark navigator in July 2011. I received it in August. I immediately opened box and the product was defective on the handle lock notches. I called customer service and they said it was on back order. (so others having same problem?) but not to worry I would have my part by October. 2 months after purchasing. (does that sound right to you). Here it is October. Guess what?! I still do not have my replacement part. So I called again today. NOW I have been advised that I will not have my replacement part until December. OK, I have bought and paid for this "magnificent" product. I wouldnt know I still havent been able to use it. And wont until December.
Now, if i was running a business, and one of my customers purchased my product, and had a problem, I would make every effort to get it corrected as soon as possible. Now Shark may feel that this is acceptable; sell someone a product, send them a defective one, and then tell them oh, we'll get that right to you. (they will tell you anything to get you off the phone). So I go online w/live chat with a customer service rep. (thats a joke too)
 I will have this thing 5 months (if i actually get the part i need in december) before i can use it, and whats even funnier, i guess my 90 warranty expired this month as well. Just another great way to get around servicing your customers.
I will not ever deal with this company again. I strongly urge others to seek out reputable companys, who have been around and are known for their customer service. After all, there are other vacuums out there. In these days, it is service that you are selling and I can tell you from first hand experience Shark will definately leave you out in the cold when it comes time for service. They have surely made a "lasting impression" on me.
So as i head out to my facebook page, and then on to twitter, i will be letting everyone know what i have been doing since 8am this morning. It is now 12:35. All i have accomplished, is making it to their review board. Lets see how long they let this review stay on here.

Dead on Day 2

Posted by Maureen at Dec 02, 2011 10:04 AM
Unfortunately, not impressed! I read the reviews and took them with a grain of salt. Some love it, others hate it. It took 2 weeks to finally arrive. That was on Wednesday. Today is Friday. The power head stopped working after 2 days! Customer service (Peggy- LOL) offered to send me a new powerhead...IN TWO WEEKS!! Not holding my breath. I'll give it one more try, if it doesnt work, I will put Peggy to the test with the moneyback guarantee...


Posted by Save at Feb 04, 2012 09:05 AM
Bought this vaccum in November off the infomercial... What a piece of junk! Please don't buy this vaccum! I know the infomercial looks nice, and you want to believe that the problems others are having won't happen to you, but the bottom line is this product is very poorly made and tested! I don't know about hidden fees that others are complaining about, but the product does break down and the call center is in India. Just stay away from this product!

Informercial - what they don't tell you

Posted by S Weaver at Feb 04, 2012 09:05 AM
I ordered the vacuum while watching the infomercial. What the informercial fails to tell you is that shipping for the vacuum is $29.95 in addition to &15.95 for the steam mop. While ordering the product I was advised that the tools for the vacuum relfected in the commercial also cost additional ---3 payments of %15.95 and 3 payments of $29.95 or $39.95 depending on the tools selected. Then they started pitching additional membership services in shopping clubs. dinner savings etc. I found the call to be offensive and was appalled. It was truly the bait and switch sales technique. I am cancelling my order. Should I decide to purchase this product, I will do so a a local retailer. It will less expensive.

shark three speed

Posted by lynn burlo at Feb 04, 2012 09:05 AM
I bought my shark model v1900w afew years ago from the tv ad buy one get one free. my first one quit working so I just opened the second one and the handle just snapped off. I tryed finding replacment parts but every site I went on said it was not available. I did like the machine very much but am disappointed that no parts are available