Garry Vacuum

I bought one. Have had it a couple of months. Love it!

Thank you for your review, can't be to careful when buying for sure buyer beware for sure, thanks again.

 I was sucked into the infomercial even ordered extra bags and pads for the steam mop on the original order. Received the product today and found out that I was scammed in my opinion! The Garry has what seems like half the suction of my 1 1/2 year old Eureka Smart Vac that I purchased from Walmart for approx. $130.00. After deciding to return the vacuum and contacting Garry customer service I figured out how they get you. Now I am stuck with about a $100.00 bill for the shipping and handling they charged 29.95 shipping and handling for the steam mop, 39.95 for the shipping and handling for the vacuum and 10.00 for the additional bags (8) which have no value other than shipping and handling and however much it is going to cost me to ship this back to them, which I'm estimating to be no more than $20.00.
As far as the product goes, it is very simple designed, and would only be good for picking up cereal or large piles of dirt. It does not lift the material of my carpet and make it looked vacuumed the way my Eureka Smart Vac does!!
In my opinion it seems more like an electric broom. it is light weight because it is made of hallow metals and thin plastics and has a small high rpm motor which makes a loud noise I can clearly hear over my other vacuum almost twice as loud. As for the bags, the hyproallergenic bags appear to be quite thinner than the arm and hammer replacement bags that I use in my Eureka!!!
In my opinion the Garry should be compared to the shark stick vac or a similar product. BUYER BEWARE!!!!!
PS.. not to be totally negatitive it may work for you if you have a high shagg carpet that the fibers pull out of easily! (The Garry has a gental cleaning)

i am not please with my garry vac either i was going to sent it back but after hearing the cost of shipping i see this was a scan thxs for the review i am still living and learning

Hi,

I work for the Garry Vacuum company. I am sorry that you had an issue with your Garry. I would like to assist you if you still need help. Please email me directly at marya@garryvac.com. Thank you.

This review is also on a Consumer Report forum. Word for word the exact same review. Probably from a Walmart or Eureka employee.

I agree! Got mine today.....very cheaply made, ear deafening high pitched LOUD sound and it didn't pick up along the edges of the wall like they said. I hate it and will be paying again out the nose to ship this one back!! Bad infomercial decision!! :( Never again!

Hi Christine,

I work for the Garry Vacuum company. I am sorry that you found it loud. I would like to assist you if you still need help. Please email me directly at marya@garryvac.com. Thank you.

Thanks for your review, buyer beware, I am not going to purchase now, thanks again. Maybe they will learn something form this, I doubt it. Thanks again.

Hi Melissa,

I work for the Garry Vacuum company. I am sorry that you have had issues with the vacuum. I would like to assist you if you still need help. Please email me directly at marya@garryvac.com. Thank you.

another sucker. just recieved vac on 12-12-09
with all the extras marry x-mas to me. 100$ for shipping. for what? it all came in one box.
as for suction where cain't even pick up neards(candy)with 4 passes? i thought i had a bad one nope. customer service said use it for a week then send it back why? is there a break-in stage does it get better the more u use it i don't thik so. now i'm getting a simplicity (made in the usa) not china.
it's a scam.

Hi Brad,

I work for the Garry Vacuum company. I am sorry that the Garry did not work out for you. I would like to assist you if you still need any help. Please email me directly at marya@garryvac.com. Thank you.

worst product I have ever bought. It is JUNK JUNK JUNK!!!

Hi,

I work for the Garry Vacuum company. I am sorry that the Garry did not work out for you. I would like to assist you if you still need any help with your Garry. Please email me directly at marya@garryvac.com. Thank you.

Just received it today and really wished I hadn't ordered it. It's great on bare floors but poor on carpets. Certainly not worth the $350 I paid for it. This will be going back, regardless of the cost. If for nothing else, to just basically drive a point to the company that their vacuums are not worth the hype. I wish I had read these reviews prior to ordering my vacuum. I do like the steam cleaner though. But when I think about it, its not worth the $100 or so that I will loose in the end. I was expecting a great vacuum and basically got a poor product..... :(

Hi Linda,

I work for the Garry Vacuum company. I am sorry that the vacuum did not work our for you. I would like to assist you if you still need it. Please email me directly at marya@garry.com. Thank you.

Thanks to all who did a review. Even if one of the reviews is legit, it is enough for me to say "no thanks, Garry"!

Jim P. Cold Florida

I just received my vacume and all the extras plus the steam mop. Boy did I WASTE MY MONEY! I was shocked when I saw the shipping charge.It is so loud I would compare it with my Kirby. It has no power!The steam mop works intermittenly.I just called customer service and complained. They agreed to refund me $50 of the shipping and handling I'll donate the product to a worthy cause. I guess it is better than nothing. I also told them I was filing a report with the Better Business Bureau. I asked if I went on line if I would find other complaints and they said I would not. I now know they were very wrong. I should have looked first.

I got mine last week and I hate it. Yes it is very lightweight, but is made of thin plastics, the motor is loud, loud, loud, it doesn't have much suction power, had to make several passes over carpeting to pick up part of a pecan shell. Extremely disappointed in the steam vac. Had to run it over the same sticky spot of syrup on my laminate floor again and again, after the floor had been mopped a few hours earlier. Kids. I'm repacking both for return, tomorrow.

Hi Jean,

I work for the Garry Vacuum company. I am sorry that the vacuum did not work out for you. I would like to assist you. Please email me directly at marya@garryvac.com. Thank you.

I never, never purchase products pitched on infomercials, but getting a high powered vacuum for only $200 which compares to a $600 competitor, I took the plunge.

Actually I paid the additional $59 for the upgraded Platinum Pro vac. Yes this is an absolutely BRILLIANT marketing scheme to sell a substandard Chinese made vacuum. They are coming in shipments by the thousands. There's a great money making opportunity to be made here. My Platinum Pro gave up on the first day of regular household vacuuming.

I called Customer service. Your call is transfered to a boiler room in India. You may wait as long as 30 minutes to get a rep. Disconnects are frequent. Return policy is no questions asked. I was waltzed through the 20 questions game first. After a bit of a fight I was promised a new replacement.

I received a refurbished vacuum as a replacement. It's a different model number. Again I have only myself to blame. I really believed I was getting a $600 cleaner for $200 bucks. I am to blame for being a SUCKER. Save yourself the anxiety, purchase something else from a reputable retailer.

The same EXACT thing happened to me. Got sucked into the darn infomercial and now I'm stuck with a piece of junk and I'm out $200. I refuse to pay for the shipping costs of a new one....makes you wonder the LIFETIME guarantee...Such a scam because they know the product is a piece of JUNK and they get the people on the shipping costs....BUYERS beware do not buy this it's JUNK!!!

Hello,
I work for the Garry vacuum company and would like to assist you. Please email me directly at marya@garryvac.com. Thank you.

terrible stay away i have been trough 4 vacuums in the last six months and they have not offered me a refund and i asked for one when the first one broke and they said ok but send the broken one in and when i did they sent me another one that only lasted like 3-weeks STAY AWAY FROM THIS PRODUCT

Do not buy this vacuum. It performs horribly, and sure, they will replace it, but why would you want to pay another $50 to replace a piece of crap that didn't even work in the first place, before the motor quit? I just wish I would have looked at these other reviews before I purchased this one.

The vacuum we purchased was used for only two months (after waiting one month to receive it - with only one bag included), and something inside broke with a loud sound. Large and small pieces of white plastic began falling out, and the engine would no longer work. After several calls to their customer service, no one returns the calls and nothing will be done.
DO NOT ORDER THIS VACUUM - IT IS A PIECE OF JUNK!

Hi Leslie,

I work for the Garry Vacuum company. I am sorry that your vacuum is broken. I would like to assist you. Please email me directly at marya@garryvac.com. Thank you.

I bought my Garry vacuum in August and I absolute love it. I have not had any trouble with the vacuum. I have mostly hardwood floor and area rugs. I also have a German shepherd it is great for dog hair.

I just LOVE my Garry Vacuum... It does exactly what it says it will.. I am not sure how other people use their vacuums, but I use mine at least 3 times a week gets great in corners and picks up fabulously... I have to say I was not very impressed with the free steam mop that came with it. It was okay, but would only recommend the vacuum..

Bought my garry in november and actually broke after 5, yes 5, minutes of cleaning. sent it back and was horrified to find out the shipping costs!! had this one for 2 months and broke again. will not send back. i will spread this message to as many sites as possible. it is a poorly made product and i am extremely disapointed. DO NOT BUY

Hi Kathy,

I work for the Garry Vaccum company. I am sorry that your replacement vac has broken. I would like to assist you. Please email me directly at marya@garryvac.com. Thank you.

SCAM ALERT! DON"T BUY!! GO TO THE STORE AND TRY REAL VACUUM BEFORE GETTING INVOLVED IN THIS CUSTOMER SERVICE NIGHT MARE!!!DON"T BE A SUCKER!

Hi Pappy,
I work for the Garry Vacuum company. I am sorry that you have not had a good experience with customer service. I would be happy to assist you and anyone else. Please email me directly at marya@garryvac.com. Thank you.

I received the vacuum yesterday and it is very cheaply constructed. It does a terrible job on carpets and wool area rugs. I live with a pilot and he has taught me a lot about noises that will destroy your hearing. You will need to wear hearing protection when you use the vacuum because of the loud, high pitched motor noise. I'm sending this product (made in China) back to the company. I should have known better than to fall for the infomercial.