Garry VacuumThe Garry vacuum is the latest vacuum to enter the crowded as seen on tv vacuum market. |
Garry ultralight vacuum video (takes a while to start).
The Garry Vacuum Infomercial Pitch
The new Garry Vacuum manufacturers claim that their vacuum beats out other vacuum cleaners pitched on TV. The infomercial creates a challenge where the Garry vacuum competes against the Dyson and the Oreck for vacuum cleaning supremacy. The Garry, of course, wins with the home advantage and by predefining the rules of the game. Garry Vacuum Cleaner Features:
Incidentally, Bob The Answer Man is the pitchman for the vacuum on this as seen on TV challenge. Please add your rating and reviews of the Garry vacuum cleaner if you have tried it so others can find out if it works. |
Garry Vacuum ReviewsReview the infomercial product. |
Personal tools
Garry Vacuum
Posted by
Alles Payne
at
Jan 21, 2010 07:05 PM
Thank you for your review, can't be to careful when buying for sure buyer beware for sure, thanks again.
Garry Vacuum
Posted by
Chris
at
Aug 04, 2010 03:26 PM
Do not buy this vacuum...it is a piece of junk! I have already had 2 break and I am not replacing it again for the ridiculous shipping they charge. Just go buy a good one somewhere else. This one is total junk.
My opinion of the Garry Vacuum
Posted by
Melissa
at
Sep 16, 2009 02:43 PM
I was sucked into the infomercial even ordered extra bags and pads for the steam mop on the original order. Received the product today and found out that I was scammed in my opinion! The Garry has what seems like half the suction of my 1 1/2 year old Eureka Smart Vac that I purchased from Walmart for approx. $130.00. After deciding to return the vacuum and contacting Garry customer service I figured out how they get you. Now I am stuck with about a $100.00 bill for the shipping and handling they charged 29.95 shipping and handling for the steam mop, 39.95 for the shipping and handling for the vacuum and 10.00 for the additional bags (8) which have no value other than shipping and handling and however much it is going to cost me to ship this back to them, which I'm estimating to be no more than $20.00.
As far as the product goes, it is very simple designed, and would only be good for picking up cereal or large piles of dirt. It does not lift the material of my carpet and make it looked vacuumed the way my Eureka Smart Vac does!! In my opinion it seems more like an electric broom. it is light weight because it is made of hallow metals and thin plastics and has a small high rpm motor which makes a loud noise I can clearly hear over my other vacuum almost twice as loud. As for the bags, the hyproallergenic bags appear to be quite thinner than the arm and hammer replacement bags that I use in my Eureka!!! In my opinion the Garry should be compared to the shark stick vac or a similar product. BUYER BEWARE!!!!! PS.. not to be totally negatitive it may work for you if you have a high shagg carpet that the fibers pull out of easily! (The Garry has a gental cleaning) My opinion of the Garry Vacuum
Posted by
Anonymous User
at
Oct 26, 2009 04:24 PM
i am not please with my garry vac either i was going to sent it back but after hearing the cost of shipping i see this was a scan thxs for the review i am still living and learning
My opinion of the Garry Vacuum
Posted by
Mary
at
Mar 02, 2010 09:52 AM
Hi,
I work for the Garry Vacuum company. I am sorry that you had an issue with your Garry. I would like to assist you if you still need help. Please email me directly at marya@garryvac.com. Thank you. My opinion of the Garry Vacuum
Posted by
Karen from Michigan
at
May 08, 2010 07:17 AM
I returned mine unopened and they still charged me $49 in shipping. I am contacting the Attorney General with a complaint. Imagine the money they are scamming in shipping charges. Good luck and thanks for the tip. Karen
My opinion of the Garry Vacuum
Posted by
Mary
at
May 15, 2010 06:14 AM
Hi Karen,
I work for the Garry company. I would like to assist you. Can you please email me directly at marya@garryvac.com? I would like to locate your order in our data base to get a better idea of what transpired on your account. I look forward to hearing from you. Thank you, Mary My opinion of the Garry Vacuum
Posted by
Peggy-Ann
at
Aug 10, 2010 08:45 PM
My opinion of the Garry Vacuum is also that it is not anything like it was advertised to be. I wrote the company twice now about shipping it back and was now told that it came with only a 30 day money back guarantee. The adds all say that if you aren't pleased at ANY time it can be returned. I AM going to send mine back and if I don't receive a full refund as advertised the Better Business Bureau will know about it.
My opinion of the Garry Vacuum
Posted by
TPC
at
Dec 10, 2009 10:57 AM
This review is also on a Consumer Report forum. Word for word the exact same review. Probably from a Walmart or Eureka employee.
My opinion of the Garry Vacuum
Posted by
Christine
at
Jan 08, 2010 07:11 AM
I agree! Got mine today.....very cheaply made, ear deafening high pitched LOUD sound and it didn't pick up along the edges of the wall like they said. I hate it and will be paying again out the nose to ship this one back!! Bad infomercial decision!! :( Never again!
My opinion of the Garry Vacuum
Posted by
Mary
at
Mar 02, 2010 09:52 AM
Hi Christine,
I work for the Garry Vacuum company. I am sorry that you found it loud. I would like to assist you if you still need help. Please email me directly at marya@garryvac.com. Thank you. My opinion of the Garry Vacuum
Posted by
Alles Payne
at
Jan 21, 2010 07:05 PM
Thanks for your review, buyer beware, I am not going to purchase now, thanks again. Maybe they will learn something form this, I doubt it. Thanks again.
My opinion of the Garry Vacuum
Posted by
Mary
at
Mar 02, 2010 09:52 AM
Hi Melissa,
I work for the Garry Vacuum company. I am sorry that you have had issues with the vacuum. I would like to assist you if you still need help. Please email me directly at marya@garryvac.com. Thank you. My opinion of the Garry Vacuum
Posted by
ron
at
Apr 11, 2010 06:10 PM
mary, the person you are asking to contact you because you think does not like the machine, actually is not a customer yet! do you read the comments or just are trying to show you are a concerned supplier? it seems to me you are reacting defensifly and not proactively...
My opinion of the Garry Vacuum
Posted by
Mary
at
Apr 19, 2010 08:27 PM
Hi again Ron,
After looking over the site, it seems that some of my responses are actually not lining up with who I am replying to. So, maybe that is what you are seeing on your end. If you can please provide me the comment you are speaking of, I will be able to better answer you. Mary My opinion of the Garry Vacuum
Posted by
Mary
at
Apr 19, 2010 08:27 PM
Hi Ron,
I reread the post by Melissa "My opinion of the Garry Vacuum" that you are questioning my reply to...from what she wrote she bought the Garry and returned it. I read all of the comments and advise that I am here to assist them and they can email me directly for assistance. I believe that is being proactive. If you are referring to someone else's post, please let me know. Thank you. Mary my opinion of the garry vacuum
Posted by
James
at
Jun 01, 2010 07:27 AM
I want to thank you for taaking the time to write this review. I have 2 Oreck vacuums--one is 12 years old---and they are still going strong.I was considering a Garry because I love the Oreck but my college age son took one (not with my permission but you know how that is)and I have a really big house so I spend half my time trying to locate one vac when I need to use it---so because I just wanted a second vac I didn't want to put out another 300$ for an Oreck. Anyway, the Garry SEEMED like an Oreck clone so I was just about to order it even tho I had a little niggle that it was too good to be true. So, because of your review I am not ordering. I will just keep hunting for the ORECK or break down and buy another proven winner! Thanks again!
My opinion of the Garry Vacuum
Posted by
Nolan
at
Aug 28, 2010 06:36 AM
Melissa,
Thanks so much! You saved me $$$$$$$$. I suspected that it was junk. It sounds like like my $60 Bissel is 10X better. Thanks Again. garry vac
Posted by
brad
at
Dec 14, 2009 05:46 PM
another sucker. just recieved vac on 12-12-09
with all the extras marry x-mas to me. 100$ for shipping. for what? it all came in one box. as for suction where cain't even pick up neards(candy)with 4 passes? i thought i had a bad one nope. customer service said use it for a week then send it back why? is there a break-in stage does it get better the more u use it i don't thik so. now i'm getting a simplicity (made in the usa) not china. it's a scam. garry vac
Posted by
Mary
at
Mar 02, 2010 09:52 AM
Hi Brad,
I work for the Garry Vacuum company. I am sorry that the Garry did not work out for you. I would like to assist you if you still need any help. Please email me directly at marya@garryvac.com. Thank you. Garry Vacuum
Posted by
Anonymous User
at
Dec 28, 2009 09:11 PM
worst product I have ever bought. It is JUNK JUNK JUNK!!!
Garry Vacuum
Posted by
Mary
at
Mar 02, 2010 09:52 AM
Hi,
I work for the Garry Vacuum company. I am sorry that the Garry did not work out for you. I would like to assist you if you still need any help with your Garry. Please email me directly at marya@garryvac.com. Thank you. Garry Vacuum
Posted by
Linda
at
Jan 02, 2010 11:52 PM
Just received it today and really wished I hadn't ordered it. It's great on bare floors but poor on carpets. Certainly not worth the $350 I paid for it. This will be going back, regardless of the cost. If for nothing else, to just basically drive a point to the company that their vacuums are not worth the hype. I wish I had read these reviews prior to ordering my vacuum. I do like the steam cleaner though. But when I think about it, its not worth the $100 or so that I will loose in the end. I was expecting a great vacuum and basically got a poor product..... :(
Garry Vacuum
Posted by
Mary
at
Mar 02, 2010 09:52 AM
Hi Linda,
I work for the Garry Vacuum company. I am sorry that the vacuum did not work our for you. I would like to assist you if you still need it. Please email me directly at marya@garry.com. Thank you. Reviews Helpful
Posted by
Jim P
at
Jan 11, 2010 10:50 AM
Thanks to all who did a review. Even if one of the reviews is legit, it is enough for me to say "no thanks, Garry"!
Jim P. Cold Florida Garry Vacume
Posted by
Fern
at
Jan 14, 2010 05:58 PM
I just received my vacume and all the extras plus the steam mop. Boy did I WASTE MY MONEY! I was shocked when I saw the shipping charge.It is so loud I would compare it with my Kirby. It has no power!The steam mop works intermittenly.I just called customer service and complained. They agreed to refund me $50 of the shipping and handling I'll donate the product to a worthy cause. I guess it is better than nothing. I also told them I was filing a report with the Better Business Bureau. I asked if I went on line if I would find other complaints and they said I would not. I now know they were very wrong. I should have looked first.
Gerry Vacuum
Posted by
Jean
at
Jan 18, 2010 06:30 AM
I got mine last week and I hate it. Yes it is very lightweight, but is made of thin plastics, the motor is loud, loud, loud, it doesn't have much suction power, had to make several passes over carpeting to pick up part of a pecan shell. Extremely disappointed in the steam vac. Had to run it over the same sticky spot of syrup on my laminate floor again and again, after the floor had been mopped a few hours earlier. Kids. I'm repacking both for return, tomorrow.
Garry Vacuum
Posted by
Mary
at
Mar 02, 2010 09:52 AM
Hi Jean,
I work for the Garry Vacuum company. I am sorry that the vacuum did not work out for you. I would like to assist you. Please email me directly at marya@garryvac.com. Thank you. Garry Vacuum
Posted by
kathie harris
at
Jun 25, 2010 06:42 AM
I ordered one after watching the infomercial,..desparate for a new vacume (my oreck was caput after 13 years...now I have read the consumer reports and this whole slew of other complaits. so within 30 minutes of placing the order I immediatley sent them a e-mail saying "please cancel my order!"...and guess what showed up on my door today??...Is there a real custumer service dept for garry?????
I got sucked in
Posted by
Another Sucker
at
Jan 21, 2010 07:05 PM
I never, never purchase products pitched on infomercials, but getting a high powered vacuum for only $200 which compares to a $600 competitor, I took the plunge.
Actually I paid the additional $59 for the upgraded Platinum Pro vac. Yes this is an absolutely BRILLIANT marketing scheme to sell a substandard Chinese made vacuum. They are coming in shipments by the thousands. There's a great money making opportunity to be made here. My Platinum Pro gave up on the first day of regular household vacuuming. I called Customer service. Your call is transfered to a boiler room in India. You may wait as long as 30 minutes to get a rep. Disconnects are frequent. Return policy is no questions asked. I was waltzed through the 20 questions game first. After a bit of a fight I was promised a new replacement. I received a refurbished vacuum as a replacement. It's a different model number. Again I have only myself to blame. I really believed I was getting a $600 cleaner for $200 bucks. I am to blame for being a SUCKER. Save yourself the anxiety, purchase something else from a reputable retailer. I got sucked in
Posted by
Ann
at
Jan 27, 2010 07:04 PM
The same EXACT thing happened to me. Got sucked into the darn infomercial and now I'm stuck with a piece of junk and I'm out $200. I refuse to pay for the shipping costs of a new one....makes you wonder the LIFETIME guarantee...Such a scam because they know the product is a piece of JUNK and they get the people on the shipping costs....BUYERS beware do not buy this it's JUNK!!!
Won't buy it....
Posted by
Linda
at
Jul 28, 2010 04:04 PM
Thanks to all who posted their review. Y'all have been VERY helpful, I need a vaccuum cleaner and was considering this one. The man who promoted it "Bob" even emailed me to say that I will have the shipping refunded, but No Thanks. I'll find something local.
Garry Vacuum
Posted by
Mary
at
Mar 02, 2010 09:52 AM
Hello,
I work for the Garry vacuum company and would like to assist you. Please email me directly at marya@garryvac.com. Thank you. garryvac
Posted by
mike
at
Jan 29, 2010 07:08 PM
terrible stay away i have been trough 4 vacuums in the last six months and they have not offered me a refund and i asked for one when the first one broke and they said ok but send the broken one in and when i did they sent me another one that only lasted like 3-weeks STAY AWAY FROM THIS PRODUCT
garryvac
Posted by
Mary
at
Mar 19, 2010 09:17 AM
Hi Mike,
I work for the Garry Vacuum company. I am sorry that you have had an issue with the vacuum. I would like to assist you. Please email me directly at marya@garryvac.com. Thank you. Piece of Crap
Posted by
Terry Wanous
at
Feb 11, 2010 08:26 AM
Do not buy this vacuum. It performs horribly, and sure, they will replace it, but why would you want to pay another $50 to replace a piece of crap that didn't even work in the first place, before the motor quit? I just wish I would have looked at these other reviews before I purchased this one.
Piece of Crap
Posted by
Leslie Jaseph
at
Feb 18, 2010 06:31 PM
The vacuum we purchased was used for only two months (after waiting one month to receive it - with only one bag included), and something inside broke with a loud sound. Large and small pieces of white plastic began falling out, and the engine would no longer work. After several calls to their customer service, no one returns the calls and nothing will be done.
DO NOT ORDER THIS VACUUM - IT IS A PIECE OF JUNK! Piece of Crap
Posted by
Mary
at
Mar 02, 2010 09:52 AM
Hi Leslie,
I work for the Garry Vacuum company. I am sorry that your vacuum is broken. I would like to assist you. Please email me directly at marya@garryvac.com. Thank you. Piece of Crap
Posted by
Mary
at
Mar 19, 2010 09:17 AM
Hi Terry,
I work for the Garry Vacuum company. I am sorry that you have had an issue with the vacuum. I would like to assist you. Please email me directly at marya@garryvac.com. Thank you. Garry Review
Posted by
Amy Anderson
at
Feb 13, 2010 08:18 PM
I bought my Garry vacuum in August and I absolute love it. I have not had any trouble with the vacuum. I have mostly hardwood floor and area rugs. I also have a German shepherd it is great for dog hair.
Garry vacuum
Posted by
Anonymous User
at
Feb 14, 2010 07:47 PM
I just LOVE my Garry Vacuum... It does exactly what it says it will.. I am not sure how other people use their vacuums, but I use mine at least 3 times a week gets great in corners and picks up fabulously... I have to say I was not very impressed with the free steam mop that came with it. It was okay, but would only recommend the vacuum..
garry vacuum
Posted by
kathy
at
Feb 18, 2010 06:31 PM
Bought my garry in november and actually broke after 5, yes 5, minutes of cleaning. sent it back and was horrified to find out the shipping costs!! had this one for 2 months and broke again. will not send back. i will spread this message to as many sites as possible. it is a poorly made product and i am extremely disapointed. DO NOT BUY
garry vacuum
Posted by
Mary
at
Mar 02, 2010 09:52 AM
Hi Kathy,
I work for the Garry Vaccum company. I am sorry that your replacement vac has broken. I would like to assist you. Please email me directly at marya@garryvac.com. Thank you. garry vacuum
Posted by
Lisa
at
Aug 04, 2010 03:26 PM
DO NOT BUY THIS VACUUM!!!!!!!
I totally agree this vacuum is a piece of crap! I bought mine in Sept. The first one lasted about 6 months. I called to get a replacement, had to pay shipping which really irritated me....how is it a free replacement if you have to pay for shipping? Now the 2nd one just broke...same thing as the first one. A plastic piece inside broke off, got sucked into the vacuum and then it started making a really loud noise and smoking. I called to get my money back this time and they refused. You can only do that in the first 30 days. So, the only option was to get another one and this time was told it would be $50 shipping to get it and I have to pay about $35 to ship the old one back. So, for $85, I could get my FREE replacement for a piece of junk that doesn't even work. I think I will just go buy the Dyson I wanted to begin with and never buy anything off an infomercial again. Garry Vacuum
Posted by
Pappy
at
Feb 23, 2010 08:44 AM
SCAM ALERT! DON"T BUY!! GO TO THE STORE AND TRY REAL VACUUM BEFORE GETTING INVOLVED IN THIS CUSTOMER SERVICE NIGHT MARE!!!DON"T BE A SUCKER!
Garry Vacuum
Posted by
Mary
at
Mar 02, 2010 09:52 AM
Hi Pappy,
I work for the Garry Vacuum company. I am sorry that you have not had a good experience with customer service. I would be happy to assist you and anyone else. Please email me directly at marya@garryvac.com. Thank you. Garry Vacuum
Posted by
Anonymous User
at
Mar 05, 2010 08:41 AM
I received the vacuum yesterday and it is very cheaply constructed. It does a terrible job on carpets and wool area rugs. I live with a pilot and he has taught me a lot about noises that will destroy your hearing. You will need to wear hearing protection when you use the vacuum because of the loud, high pitched motor noise. I'm sending this product (made in China) back to the company. I should have known better than to fall for the infomercial.
Garry Vacuum
Posted by
Mary
at
Mar 12, 2010 11:32 PM
Hi there..I work for the Garry Vacuum company. The vacuum should not be making a high pitch sound. Please make sure that your diverter switch is full engaged to either floors or tools, if not, it will make a high pitch sound. You can also check to see if the bag is properly installed. Feel free to email me directly at marya@garryvac.com. Thank you, Mary
1269605858
Posted by
beth
at
Mar 27, 2010 07:39 AM
Wow...
I am so grateful to all the people who purchased the Garry and took the time to write about their experience with the product. I was thinking abut buying one, but after viewing all the dissatisfied customers , NO WAY! How sad that this company is scamming the public and not reimbursing the shipping costs if the customer is unhappy. I always look for customer satisfaction ratings before purchasing anything these days.my heart goes out to those who were duped 1269605858
Posted by
Mary
at
Apr 01, 2010 06:53 PM
Hi Beth,
I work for the Garry company. I am sorry that you are not going to try the Garry because of what has been written on the internet. You are only seeing half the picture, customers that are happy tend to not post on sites. It is advertised that s/p is nonrefundable in our infomercial, manual and website. However, a supervisor can approve the refund for s/p on an individual basis. If you have any questions regarding the Garry you can email me at marya@garryvac.com. Thank you. Mary 1269605858
Posted by
alan
at
Apr 19, 2010 08:27 PM
yea but you can never get a supervisor on the line and then spend another 3 hours a day with stupid indian dot heads over the fone, i would rather blow my brains out. DONT BUY THIS SHIT, CALL THE ATTORNEY GENERAL IN YOUR STATE AND FILE A COMPLAINT, the better business bureau is full of shit companies pay x amount of dollars for their ratings.
1269605858
Posted by
Mary
at
Apr 21, 2010 11:43 AM
Hi Alan,
I am sorry for your frustrations and will be happy to assist you. You can email me directly at marya@garryvac.com. FYI...you cannot buy your rating with the BBB. All ratings are based on an algorythym they designed based on length of time in business and the numbers of disputes. Again,I am here to help you so please contact me. Mary Comment from the Garry Vacuum Company
Posted by
Mary
at
Apr 23, 2010 05:05 PM
This comment is posted by the maker of The Garry Vacuum. The Garry team wishes to inform all its customers and prospective customers that the company is committed to the highest level of customer service. The Garry team is disappointed to see a few comments posted on this website by customers who were not satisfied with the service they received from the company. The Garry team invites those customers to contact the company by calling us at 888-544-3729 or by emailing us at marya@garryvac.com and referring to this website by name, and we will make all efforts to immediately and adequately address your concerns. In addition, the Garry team wishes to inform the readers of this website that thousands of satisfied customers are currently enjoying the benefits of the Garry ultralight vacuum. The Garry team values its customers greatly and will continue to do everything possible to ensure that each of its customers is completely satisfied with the product and the service offered by our company. For more information on this product, please visit us at www.garryvac.com.
Comment from the Garry Vacuum Company
Posted by
Debbie
at
Apr 24, 2010 05:39 PM
I emailed Mary at the above site. This is legit! After getting nowhere with customer service, Mary took care of me quickly and efficiently.
thank you Mary, I appreciate it. Garryvac
Posted by
Debbie
at
Apr 23, 2010 05:05 PM
BUYER BEWARE!!!!! I'm on my 3rd in 3 months and they will not return my money.
bad vacumn garry
Posted by
Gary Smith
at
May 08, 2010 07:17 AM
email sent to marya@garryvac.com
Marya, Ok lets give this a try. I cannot work with customer service they are all liars and don’t care. You can’t understand them and they don’t return calls. Foreign customer service sucks. If you are what you claim, Send me a new vac, not refurbished, at no charge and no shipping. If you want this piece of crap back send me a free shipping label. Or just send me a refund. I have little hope you will fix the problem, but here is your chance If I get no response, I will post on all the blogs, file a complaint with the attorney general state of Kansas, and the attorney general for the United States. I have tried to work with customer service, they hang up on you, they lie, and they never call you back. Lot Number is 4100030-4K We have also purchase extra bags which I can’t use because the vacumn does not work. I unfortunately purchased this Vac from HSN.COM. They will not help and just pass the buck. Here is your chance to make this right. One very unhappy pissed off customer. bad vacumn garry
Posted by
Robert Bateman
at
May 09, 2010 12:31 PM
Guess what?....I use to work for the Garry Vacuum Company. Over half of the people that buy the Garry Vacuum want to return it. I worked in the Customer Service Department with six other full time employees. My phone rang non-stop for 8 hours! I told my manager that they needed to hire at least 6 more people to keep up with all the complaints. I finally quit after 6 months!!! I beg you DO NOT BUY THIS PRODUCT!!! I promise that you will be greatly disappointed!!!
bad vacumn garry
Posted by
Mary
at
May 15, 2010 06:14 AM
I received Mr. Smith's email and we have been in contact. We are replacing his Garry for him at no cost and I emailed him a label so he can return his old vacuum to us. Mary
bad vacumn garry
Posted by
gary S
at
May 15, 2010 06:14 AM
In response I will say Mary A does follow through snd resolve issues. So we will see when I get the replacement how long it lasts.
Even with that I have serious doubts that this is a reliable vacumn. I hope I am wrong but time will tell. I will keep you posted. bad vacumn garry
Posted by
Mary
at
May 15, 2010 06:14 AM
Mr. Smith contacted me directly. I am sorry that he had an issue with customer service and I am glad that he contacte me. I am replacing his vacuum for him. Thank you, Mary
Garry Vacuum Consumer Reports Link
Posted by
Mark T
at
Jun 05, 2010 06:09 PM
Please copy/paste this brief video link into your browser and watch before making the same mistake I did.
http://www.consumerreports.org/[…]/ Very telling. Garry Vacuum Illegal Business Practices
Posted by
Mark T
at
Jun 05, 2010 06:09 PM
Less than 19 hours after placing order I called to cancel.I Was told it was too late and I would have to refuse it at my door when delivered.
I placed an order on May 30 at 5:50pm. I called to cancel on May 31 at 1:50 pm after reviewing complaints on this product. I was told it was too late to cancel and my credit card has already "made payment" and the order was being processed in shipping department while in the same conversation I was told it was on back order and plan on seeing it in 3 weeks. At this point the customer service agent told me I must refuse the package at my door when it arrives. I called my credit card company and they told me the payment was not authorized yet and I asked them to flag this transaction. I plan on disputing this but apparently they cannot open a dispute claim until payment has been made. I just want to have this transaction cancelled but the this company seems to only be concerned with getting their hands on your credit card information as fast as possible and send out defective product. Again, I called to cancel this order 19 hours after making the first call. Above is a copy of the complaint I filed this morning with the BBB of Southland CA regarding this company. Made in China
Posted by
Mark
at
Jun 12, 2010 05:56 AM
The problem here is that these vacuum "cleaners" are made in China. I work at a vacuum repair shop and I can tell you that the quality control of Chinese manufacturers is terrible. The companies that import this crap actually negotiate the failure rate of the product before they are even manufactured. Thus you can draw a logical conclusion that the lower the retail price the higher number of units will be expected to fail. Since they have payed for the failed units ahead of time, they will naturally make it next to impossible to return the product as to maximize their profits. This is just the nature of the business. Orecks are made in America, and to the best of my knowledge Dysons are still made in Germany. Just get an Oreck, if nothing else your money will keep Americans employed. They have been using basically the same design for over 30 years and are used in almost every hotel/motel that should tell you something right there.
Positive opinion
Posted by
Carol
at
Jun 19, 2010 05:42 AM
I am very surprised to see the negative reviews. I don't know about the shipping since I received this vacuum as a gift. But I was SHOCKED to see how this vacuum out performed my KIRBY! I have to say the Kirby is superior on the hose suction. But the Garry noticably superior on my rug! Even all my children have noticed AND are far more cooperative to vacuum as the design and ease of use of this vacuum make it much more mangeable and enjoyable than my Kirby. My $1000 Kirby has been collecting dust while we have been using this on every floor of my house. (my original plan was to have one on one level one on the other alternate with the cellar) But its no problem to carry this all over. Even for my youngest children. I have fair knowledge of different vacuums and performances and i give the Garry 5 stars for sure! (maybe looses half a star for the lesser hose suction.,) but far makes up for it everywhere else! Now my mother wants my Garry. Her vacuum broke, and she needs one. I hate to give it up!! (I may have to hide it)
Garry Vacuum Cleaner
Posted by
Marie
at
Jul 01, 2010 04:56 PM
This is by far the worst cleaner I have ever purchased! I can't believe with all the negative reviews that the attorney general has done forced this rip off company out of business. The vacuum cleaner does not have any suction and the so-called free steamer's handle broke in half. The company does not stand behind their product, you can't talk to an English speaking person when you call customer service and the supervisors refuse to talk with customers.
Please do not waste your time or money buying this pile of junk. I am going to put it out in the garbage warning people not to take the time or energy to pick it up. The company is filled with rip-off artists and should be forced out of business. Garry Vacuum Cleaner
Posted by
June
at
Aug 28, 2010 06:36 AM
Today I planned to buy a Gary Vac but after reading the numerous negative reviews, I will not buy a Gary! How horrible that all these people got ripped off! By the way, total shipping charges amount to almost $80.00 if you purchase the vac ($39.95) + the FREE steam mop($29.95), and the (8) FREE vac bags($9.99)...there's nothing FREE about this offer. How could a company charge $80.00 in s/p fees? It's ridiculous!! The markup for s/p is well over 100%...shame on them!. I hope they go out of business.
Garry Vac Hate it
Posted by
Scott Kneeland
at
Jul 11, 2010 12:28 PM
Vac is extremly loud. Worked well at first.
Had vac for about 6 months and it Quit I tried to get replacemnet and have been unsuccessful Paid $50.00 2 months ago to get replacement shipped Have not seen it Yet Free belts and such
Posted by
John Rohrer
at
Jul 16, 2010 09:31 PM
Because of no adjustment for thick or high carpets the belts break prematurely. The web site offers one "free" belt but with $ 4.95 shipping for each it is not free; is it? In fact with the shipping charges these supplies are more expensive than at my neighborhood store for Hoover and similar products.
I ordered three belts (thinking it might be more efficient in quantity. (Ans. NO) on-line with some difficulty then there was NO SUMMARY of charges in "my cart". The charges could not be seen before or after my purchase. But what to do... the Garry, as any vacuum, is worthless without the drive belt. I called customer service to inquire and the charge will be the $15.00 and the rep said that "after I receive the shipment I "can call to receive a $4.95 refund" for my free one. Say what?? This is not a legitimate nor honest way to do business. I do not recommend this product. Review
Posted by
Tommy Arnett
at
Jul 23, 2010 05:57 PM
I have had my unit for about 4 months and it stopped working. Called the customer service department about the problem. Yes they will send me a new unit. For $50 and the promise that I will send the old one back at my expense. Another $20 bucks. Wow, great warranty. I hope this next one last longer that 4 months or I might get a little wary this might be a scam. It did work great up to the point it broke. Are there issues with the longevity of th eunit?
THis vacuum cleaner is AWFUL!
Posted by
Lisa
at
Aug 04, 2010 03:26 PM
I am so upset that I wasted my money on a Garry. It is a piece of junk and they do not replace it for free. They charge you a ridiculous amount for shipping to cover their losses. DO NOT BUY IT.
DON"T BUY THIS JUNK
Posted by
Chris
at
Aug 09, 2010 06:36 AM
Just received my vacuum and found it to have been previously used with marks on it. I ordered 1 vacuum 1 steam mop and 2 packages of bags. What arrived was 1 used vacuum 4 steam mops and no bags. I used the steam mop and had to dry the hardwood floor with a towel. I used the vacuum and found that my $20 swiffer works better. After reading the responses I don't understand how this company can still be in business. I will be sending ths pile of junk back. I will make sure that the BBB and the state general will hear from me. DON'T BUY THIS JUNK
Garryvac
Posted by
Jeff Pincin
at
Aug 19, 2010 09:38 PM
This thing is junk ! Burned up in four months and it will cost about $80.00 for them to replace it. What a scam ! Stay away from Garryvac !
|
As Seen On Tv Challenge — Infomercial Product Reviews
is
©
2000-2010
by
As Seen On TV Challenge
Garry Vacuum