The Garry Vacuum Reviews- As Seen On TV Challenge

Garry Vacuum

Posted by Sheryl at Sep 16, 2009 06:59 AM

I bought one. Have had it a couple of months. Love it!

Garry Vacuum

Posted by Alles Payne at Jan 21, 2010 06:05 PM

Thank you for your review, can't be to careful when buying for sure buyer beware for sure, thanks again.

Garry Vacuum

Posted by Debbie at Apr 23, 2010 05:05 PM

Do you still love it?

Garry Vacuum

Posted by Chris at Aug 04, 2010 03:26 PM

Do not buy this vacuum...it is a piece of junk! I have already had 2 break and I am not replacing it again for the ridiculous shipping they charge. Just go buy a good one somewhere else. This one is total junk.

Garry Vacuum

Posted by lou at Oct 26, 2010 09:39 AM

I bought my first last yr.The handle keep falling over if you did not secure it in the up postion.Then it broke a piece of grey plastic broke from the motor.Tried calling and only got a person that did not speak english to well.Finally had to hang up.I did finally got a hold of a very nice lady here in the states by email.She did send me out a new one at no shipping charge which was great.I had to pay to ship the broken one back at only 20.cost to me.I recieved my new one a few months back.It did work better than the first.Handle no longer made the vac fall over but just 2 wks ago the same thing happened a piece of plastic againg broke.I do not abuse it at all.I can no longer jump thru the hoops.So last week I bought a oreck that is made in the us.It is a much better built vac.The Garry is not even close to it.

Garry Vacuum

Posted by marilyn matsell at Apr 03, 2011 11:10 AM

Do not buy. Piece of crap. No full refund. Selling $25.00 vacuum for $200.00. They refund only $149.00. Free bags???? for $9.99. No comparison to Oreck. If you could try it first, no one would ever purchase. A real farce. I hope I can save others from a very costly mistake.

Garry Vacuum

Posted by JRO at Oct 01, 2010 03:11 PM

me too. good buy. good price.

Garry Vacuum

Posted by Joy at Dec 15, 2011 10:29 AM

I bought one on July 7,2009. I pay $326.47 it been broken for a few month, to day. I call Garry custom service they told me that it would cost me $50.00 to shipping the replacement. They told me that I would need to pay for shipping the broken vacuum to them. I din't see how you can love the Garry Vacuum. It Cost me all that money and it broken down little over two years

My opinion of the Garry Vacuum

Posted by Melissa at Sep 16, 2009 02:43 PM

I was sucked into the infomercial even ordered extra bags and pads for the steam mop on the original order. Received the product today and found out that I was scammed in my opinion! The Garry has what seems like half the suction of my 1 1/2 year old Eureka Smart Vac that I purchased from Walmart for approx. $130.00. After deciding to return the vacuum and contacting Garry customer service I figured out how they get you. Now I am stuck with about a $100.00 bill for the shipping and handling they charged 29.95 shipping and handling for the steam mop, 39.95 for the shipping and handling for the vacuum and 10.00 for the additional bags (8) which have no value other than shipping and handling and however much it is going to cost me to ship this back to them, which I'm estimating to be no more than $20.00.
As far as the product goes, it is very simple designed, and would only be good for picking up cereal or large piles of dirt. It does not lift the material of my carpet and make it looked vacuumed the way my Eureka Smart Vac does!!
In my opinion it seems more like an electric broom. it is light weight because it is made of hallow metals and thin plastics and has a small high rpm motor which makes a loud noise I can clearly hear over my other vacuum almost twice as loud. As for the bags, the hyproallergenic bags appear to be quite thinner than the arm and hammer replacement bags that I use in my Eureka!!!
In my opinion the Garry should be compared to the shark stick vac or a similar product. BUYER BEWARE!!!!!
PS.. not to be totally negatitive it may work for you if you have a high shagg carpet that the fibers pull out of easily! (The Garry has a gental cleaning)

My opinion of the Garry Vacuum

Posted by Anonymous User at Oct 26, 2009 03:24 PM

i am not please with my garry vac either i was going to sent it back but after hearing the cost of shipping i see this was a scan thxs for the review i am still living and learning

My opinion of the Garry Vacuum

Posted by Mary at Mar 02, 2010 08:52 AM

Hi,

I work for the Garry Vacuum company. I am sorry that you had an issue with your Garry. I would like to assist you if you still need help. Please email me directly at marya@garryvac.com. Thank you.

My opinion of the Garry Vacuum

Posted by Karen from Michigan at May 08, 2010 07:17 AM

I returned mine unopened and they still charged me $49 in shipping. I am contacting the Attorney General with a complaint. Imagine the money they are scamming in shipping charges. Good luck and thanks for the tip. Karen

My opinion of the Garry Vacuum

Posted by Mary at May 15, 2010 06:14 AM

Hi Karen,

I work for the Garry company. I would like to assist you. Can you please email me directly at marya@garryvac.com? I would like to locate your order in our data base to get a better idea of what transpired on your account. I look forward to hearing from you. Thank you, Mary

My opinion of the Garry Vacuum

Posted by Peggy-Ann at Aug 10, 2010 08:45 PM

My opinion of the Garry Vacuum is also that it is not anything like it was advertised to be. I wrote the company twice now about shipping it back and was now told that it came with only a 30 day money back guarantee. The adds all say that if you aren't pleased at ANY time it can be returned. I AM going to send mine back and if I don't receive a full refund as advertised the Better Business Bureau will know about it.

My opinion of the Garry Vacuum

Posted by Rodney Dice at Feb 01, 2011 07:05 AM

Looks like better stay away from this Vacuum, read comments

My opinion of the Garry Vacuum

Posted by macy at Oct 05, 2010 04:04 PM

Thank you for your post after reading your feedback I decided not to buy this at all

My opinion of the Garry Vacuum

Posted by Cookie at Apr 30, 2011 06:11 AM

Due to all of the informative reviews, I've decided not to purchase the Garry vacuum cleaner. Thank for your postings. Actually customer comments are the best reviews!

My opinion of the Garry Vacuum

Posted by TPC at Dec 10, 2009 09:57 AM

This review is also on a Consumer Report forum. Word for word the exact same review. Probably from a Walmart or Eureka employee.

My opinion of the Garry Vacuum

Posted by Christine at Jan 08, 2010 06:11 AM

I agree! Got mine today.....very cheaply made, ear deafening high pitched LOUD sound and it didn't pick up along the edges of the wall like they said. I hate it and will be paying again out the nose to ship this one back!! Bad infomercial decision!! :( Never again!

My opinion of the Garry Vacuum

Posted by Mary at Mar 02, 2010 08:52 AM

Hi Christine,

I work for the Garry Vacuum company. I am sorry that you found it loud. I would like to assist you if you still need help. Please email me directly at marya@garryvac.com. Thank you.

My opinion of the Garry Vacuum

Posted by Alles Payne at Jan 21, 2010 06:05 PM

Thanks for your review, buyer beware, I am not going to purchase now, thanks again. Maybe they will learn something form this, I doubt it. Thanks again.

My opinion of the Garry Vacuum

Posted by Mary at Mar 02, 2010 08:52 AM

Hi Melissa,

I work for the Garry Vacuum company. I am sorry that you have had issues with the vacuum. I would like to assist you if you still need help. Please email me directly at marya@garryvac.com. Thank you.

My opinion of the Garry Vacuum

Posted by ron at Apr 11, 2010 06:10 PM

mary, the person you are asking to contact you because you think does not like the machine, actually is not a customer yet! do you read the comments or just are trying to show you are a concerned supplier? it seems to me you are reacting defensifly and not proactively...

My opinion of the Garry Vacuum

Posted by Mary at Apr 19, 2010 08:27 PM

Hi again Ron,

After looking over the site, it seems that some of my responses are actually not lining up with who I am replying to. So, maybe that is what you are seeing on your end. If you can please provide me the comment you are speaking of, I will be able to better answer you. Mary

My opinion of the Garry Vacuum

Posted by Mary at Apr 19, 2010 08:27 PM

Hi Ron,
I reread the post by Melissa "My opinion of the Garry Vacuum" that you are questioning my reply to...from what she wrote she bought the Garry and returned it. I read all of the comments and advise that I am here to assist them and they can email me directly for assistance. I believe that is being proactive. If you are referring to someone else's post, please let me know. Thank you. Mary

My opinion of the Garry Vacuum

Posted by VacuumStinker at Sep 05, 2010 09:22 PM

Mary,

this is a third party review of your product. something that companies don't like because they have NO control over what people say ("unlike the informercial"). Bottom line, quit acting like you "care," you guys are a SCAM. you win if they ship it back OR if they keep it. your "free" bags is a scam because everyone is not stupid that they are not "free". and your vacuum stinks! I sell for informercial callers and i would NEVER sell this product, i refuse to because it stinks!

my opinion of the garry vacuum

Posted by James at Jun 01, 2010 07:27 AM

I want to thank you for taaking the time to write this review. I have 2 Oreck vacuums--one is 12 years old---and they are still going strong.I was considering a Garry because I love the Oreck but my college age son took one (not with my permission but you know how that is)and I have a really big house so I spend half my time trying to locate one vac when I need to use it---so because I just wanted a second vac I didn't want to put out another 300$ for an Oreck. Anyway, the Garry SEEMED like an Oreck clone so I was just about to order it even tho I had a little niggle that it was too good to be true. So, because of your review I am not ordering. I will just keep hunting for the ORECK or break down and buy another proven winner! Thanks again!

my opinion of the garry vacuum

Posted by Anonymous User at Oct 07, 2010 07:01 AM

Thanks for the heads up on the Gary. It seemed too good to be true and with all the shipping charges and handling charges if I were to not like it I would be out half the cost of an Oreck. Anyway that Bob that does the ad advertises cookware and maybe should stick with that.

My opinion of the Garry Vacuum

Posted by Nolan at Aug 28, 2010 06:36 AM

Melissa,
Thanks so much! You saved me $$$$$$$$. I suspected that it was junk. It sounds like like my $60 Bissel is 10X better. Thanks Again.

Thanks for your review

Posted by Greenville NC at Oct 20, 2010 12:35 PM

Thank you for being so patient to give your opinions. I just made a call to order it and not even 1Omins in the person was short and seemed already agitated. I can't give my hard earned money away. If I am dumb at least make me feel like i am smart spending my money. And I am glad now I read the reviews. i am so sorry you had a costly lesson. i hope you find what you need to care for your home.

garry vac

Posted by brad at Dec 14, 2009 04:46 PM

another sucker. just recieved vac on 12-12-09
with all the extras marry x-mas to me. 100$ for shipping. for what? it all came in one box.
as for suction where cain't even pick up neards(candy)with 4 passes? i thought i had a bad one nope. customer service said use it for a week then send it back why? is there a break-in stage does it get better the more u use it i don't thik so. now i'm getting a simplicity (made in the usa) not china.
it's a scam.

garry vac

Posted by Mary at Mar 02, 2010 08:52 AM

Hi Brad,

I work for the Garry Vacuum company. I am sorry that the Garry did not work out for you. I would like to assist you if you still need any help. Please email me directly at marya@garryvac.com. Thank you.

Garry Vacuum

Posted by Anonymous User at Dec 28, 2009 08:11 PM

worst product I have ever bought. It is JUNK JUNK JUNK!!!

Garry Vacuum

Posted by Mary at Mar 02, 2010 08:52 AM

Hi,

I work for the Garry Vacuum company. I am sorry that the Garry did not work out for you. I would like to assist you if you still need any help with your Garry. Please email me directly at marya@garryvac.com. Thank you.

Garry Vacuum

Posted by unknown at Sep 03, 2010 08:28 PM

Mary...you should put a name in your response so it LOOKS like you really care...

Unknowns' comment about Mary

Posted by Jeff at Feb 01, 2011 07:05 AM

Unknown,

You aks MARY ( if there really is such an entity ) to give a full name and get the wrath upon her from everyone who caved into their inner cheapness, and became a GARRY sucker.... yet you go by the name of "Unknown"

Sounds like Mary and Unknown should go out for a coffee... who knows... might be a good NSA hookup.... but if it all goes wrong, remember that the date is subject to arbitration, Unknown gives up all rights of redress.

This vacuum seems to be sold with the same formula as that edger/trimmer that has been yakkitty yakked on tv for a few years.

"Free Cutter line for life..... just pay S&H"

Garry Vacuum

Posted by Frank Neidhart at Nov 24, 2010 05:46 AM

I have to agree with most poster on this site. My wife wanted this unit after seeing the infomerical. So I said what the heck and bought one for her with all the freebies to go with it. Let's start with the wet mop. It leaked like a sive right out of the box. Oh, but it was "Free" just the $40 S&H. Which shipped in the same box as everything else. Now for the vaccuum: It seemed like it did a pretty decent job at first. As I have several parrots and am always vacuuming up bird seed. After about six months I turned on machine and it felt like the whole motor was coming apart the vibration and sound were unbeleviable. I figured that something in the motor must have broken or something was caught somewhere. Could not find anything lodged in the unit. No problem I new that it was under warrenty right? Well kinda, hence the fine print about all I had to pay was another S&H ($50). Sorry but that was just not going to happen. Hope this review keeps at least one person from buying one of these pieces of crap. Made in the USA? (shame on you) I'll stick with the $40 Eureka's that Walmart sales.

Garry Vacuum

Posted by Linda at Jan 02, 2010 10:52 PM

Just received it today and really wished I hadn't ordered it. It's great on bare floors but poor on carpets. Certainly not worth the $350 I paid for it. This will be going back, regardless of the cost. If for nothing else, to just basically drive a point to the company that their vacuums are not worth the hype. I wish I had read these reviews prior to ordering my vacuum. I do like the steam cleaner though. But when I think about it, its not worth the $100 or so that I will loose in the end. I was expecting a great vacuum and basically got a poor product..... :(

Garry Vacuum

Posted by Mary at Mar 02, 2010 08:52 AM

Hi Linda,

I work for the Garry Vacuum company. I am sorry that the vacuum did not work our for you. I would like to assist you if you still need it. Please email me directly at marya@garry.com. Thank you.

Garry Vacuum

Posted by Anonymous User at Nov 24, 2010 05:46 AM

thank you. you just saved me a lot of money.

Reviews Helpful

Posted by Jim P at Jan 11, 2010 09:50 AM

Thanks to all who did a review. Even if one of the reviews is legit, it is enough for me to say "no thanks, Garry"!

Jim P. Cold Florida

Garry Vacume

Posted by Fern at Jan 14, 2010 04:58 PM

I just received my vacume and all the extras plus the steam mop. Boy did I WASTE MY MONEY! I was shocked when I saw the shipping charge.It is so loud I would compare it with my Kirby. It has no power!The steam mop works intermittenly.I just called customer service and complained. They agreed to refund me $50 of the shipping and handling I'll donate the product to a worthy cause. I guess it is better than nothing. I also told them I was filing a report with the Better Business Bureau. I asked if I went on line if I would find other complaints and they said I would not. I now know they were very wrong. I should have looked first.

Gerry Vacuum

Posted by Jean at Jan 18, 2010 05:30 AM

I got mine last week and I hate it. Yes it is very lightweight, but is made of thin plastics, the motor is loud, loud, loud, it doesn't have much suction power, had to make several passes over carpeting to pick up part of a pecan shell. Extremely disappointed in the steam vac. Had to run it over the same sticky spot of syrup on my laminate floor again and again, after the floor had been mopped a few hours earlier. Kids. I'm repacking both for return, tomorrow.

Garry Vacuum

Posted by Mary at Mar 02, 2010 08:52 AM

Hi Jean,

I work for the Garry Vacuum company. I am sorry that the vacuum did not work out for you. I would like to assist you. Please email me directly at marya@garryvac.com. Thank you.

Garry Vacuum

Posted by kathie harris at Jun 25, 2010 06:42 AM

I ordered one after watching the infomercial,..desparate for a new vacume (my oreck was caput after 13 years...now I have read the consumer reports and this whole slew of other complaits. so within 30 minutes of placing the order I immediatley sent them a e-mail saying "please cancel my order!"...and guess what showed up on my door today??...Is there a real custumer service dept for garry?????

I got sucked in

Posted by Another Sucker at Jan 21, 2010 06:05 PM

I never, never purchase products pitched on infomercials, but getting a high powered vacuum for only $200 which compares to a $600 competitor, I took the plunge.

Actually I paid the additional $59 for the upgraded Platinum Pro vac. Yes this is an absolutely BRILLIANT marketing scheme to sell a substandard Chinese made vacuum. They are coming in shipments by the thousands. There's a great money making opportunity to be made here. My Platinum Pro gave up on the first day of regular household vacuuming.

I called Customer service. Your call is transfered to a boiler room in India. You may wait as long as 30 minutes to get a rep. Disconnects are frequent. Return policy is no questions asked. I was waltzed through the 20 questions game first. After a bit of a fight I was promised a new replacement.

I received a refurbished vacuum as a replacement. It's a different model number. Again I have only myself to blame. I really believed I was getting a $600 cleaner for $200 bucks. I am to blame for being a SUCKER. Save yourself the anxiety, purchase something else from a reputable retailer.

I got sucked in

Posted by Ann at Jan 27, 2010 06:04 PM

The same EXACT thing happened to me. Got sucked into the darn infomercial and now I'm stuck with a piece of junk and I'm out $200. I refuse to pay for the shipping costs of a new one....makes you wonder the LIFETIME guarantee...Such a scam because they know the product is a piece of JUNK and they get the people on the shipping costs....BUYERS beware do not buy this it's JUNK!!!

Won't buy it....

Posted by Linda at Jul 28, 2010 04:04 PM

Thanks to all who posted their review. Y'all have been VERY helpful, I need a vaccuum cleaner and was considering this one. The man who promoted it "Bob" even emailed me to say that I will have the shipping refunded, but No Thanks. I'll find something local.

Garry Vacuum

Posted by Mary at Mar 02, 2010 08:52 AM

Hello,
I work for the Garry vacuum company and would like to assist you. Please email me directly at marya@garryvac.com. Thank you.

garryvac

Posted by mike at Jan 29, 2010 06:08 PM

terrible stay away i have been trough 4 vacuums in the last six months and they have not offered me a refund and i asked for one when the first one broke and they said ok but send the broken one in and when i did they sent me another one that only lasted like 3-weeks STAY AWAY FROM THIS PRODUCT

garryvac

Posted by Mary at Mar 19, 2010 08:17 AM

Hi Mike,

I work for the Garry Vacuum company. I am sorry that you have had an issue with the vacuum. I would like to assist you. Please email me directly at marya@garryvac.com. Thank you.

Piece of Crap

Posted by Terry Wanous at Feb 11, 2010 07:26 AM

Do not buy this vacuum. It performs horribly, and sure, they will replace it, but why would you want to pay another $50 to replace a piece of crap that didn't even work in the first place, before the motor quit? I just wish I would have looked at these other reviews before I purchased this one.

Piece of Crap

Posted by Leslie Jaseph at Feb 18, 2010 05:31 PM

The vacuum we purchased was used for only two months (after waiting one month to receive it - with only one bag included), and something inside broke with a loud sound. Large and small pieces of white plastic began falling out, and the engine would no longer work. After several calls to their customer service, no one returns the calls and nothing will be done.
DO NOT ORDER THIS VACUUM - IT IS A PIECE OF JUNK!

Piece of Crap

Posted by Mary at Mar 02, 2010 08:52 AM

Hi Leslie,

I work for the Garry Vacuum company. I am sorry that your vacuum is broken. I would like to assist you. Please email me directly at marya@garryvac.com. Thank you.

Piece of Crap

Posted by Mary at Mar 19, 2010 08:17 AM

Hi Terry,

I work for the Garry Vacuum company. I am sorry that you have had an issue with the vacuum. I would like to assist you. Please email me directly at marya@garryvac.com. Thank you.

Garry Review

Posted by Amy Anderson at Feb 13, 2010 07:18 PM

I bought my Garry vacuum in August and I absolute love it. I have not had any trouble with the vacuum. I have mostly hardwood floor and area rugs. I also have a German shepherd it is great for dog hair.

Garry Review

Posted by Mike at Dec 11, 2010 07:11 PM

Hi Amy,
Like you, I love my Garry vacuum cleaner. I too have mostly hardwood floors and area rugs. It does slow down a little when used on carpets, but I am satisfied with it. I have a cat, and it is great at removing cat hair from the rugs, and with the attachment removes the cat hair from the furniture with no problem. I don't think it is any noisier than any other vacuum and actually quieter than some. The Garry is a replacement for my Bissell upright which is a piece of junk. You have to remove the motor unit to use the hose and attachments and the handle keeps coming loose. I think a lot of the people that are replying on here are the real scammers. My friend has had her Garry for almost a year now, and hasn't had one problem with it. I can't tell people what to buy and what not to buy, but frankly i think the Dyson is a scam for the price they want for it. I hope this review helps people.

Garry vacuum

Posted by Anonymous User at Feb 14, 2010 06:47 PM

I just LOVE my Garry Vacuum... It does exactly what it says it will.. I am not sure how other people use their vacuums, but I use mine at least 3 times a week gets great in corners and picks up fabulously... I have to say I was not very impressed with the free steam mop that came with it. It was okay, but would only recommend the vacuum..

garry vacuum

Posted by kathy at Feb 18, 2010 05:31 PM

Bought my garry in november and actually broke after 5, yes 5, minutes of cleaning. sent it back and was horrified to find out the shipping costs!! had this one for 2 months and broke again. will not send back. i will spread this message to as many sites as possible. it is a poorly made product and i am extremely disapointed. DO NOT BUY

garry vacuum

Posted by Mary at Mar 02, 2010 08:52 AM

Hi Kathy,

I work for the Garry Vaccum company. I am sorry that your replacement vac has broken. I would like to assist you. Please email me directly at marya@garryvac.com. Thank you.

garry vacuum

Posted by Lisa at Aug 04, 2010 03:26 PM

DO NOT BUY THIS VACUUM!!!!!!!
I totally agree this vacuum is a piece of crap! I bought mine in Sept. The first one lasted about 6 months. I called to get a replacement, had to pay shipping which really irritated me....how is it a free replacement if you have to pay for shipping? Now the 2nd one just broke...same thing as the first one. A plastic piece inside broke off, got sucked into the vacuum and then it started making a really loud noise and smoking. I called to get my money back this time and they refused. You can only do that in the first 30 days. So, the only option was to get another one and this time was told it would be $50 shipping to get it and I have to pay about $35 to ship the old one back. So, for $85, I could get my FREE replacement for a piece of junk that doesn't even work. I think I will just go buy the Dyson I wanted to begin with and never buy anything off an infomercial again.

Garry Vacuum

Posted by Pappy at Feb 23, 2010 07:44 AM

SCAM ALERT! DON"T BUY!! GO TO THE STORE AND TRY REAL VACUUM BEFORE GETTING INVOLVED IN THIS CUSTOMER SERVICE NIGHT MARE!!!DON"T BE A SUCKER!

Garry Vacuum

Posted by Mary at Mar 02, 2010 08:52 AM

Hi Pappy,
I work for the Garry Vacuum company. I am sorry that you have not had a good experience with customer service. I would be happy to assist you and anyone else. Please email me directly at marya@garryvac.com. Thank you.

Garry Vacuum

Posted by Anonymous User at Mar 05, 2010 07:41 AM

I received the vacuum yesterday and it is very cheaply constructed. It does a terrible job on carpets and wool area rugs. I live with a pilot and he has taught me a lot about noises that will destroy your hearing. You will need to wear hearing protection when you use the vacuum because of the loud, high pitched motor noise. I'm sending this product (made in China) back to the company. I should have known better than to fall for the infomercial.

Garry Vacuum

Posted by Mary at Mar 12, 2010 10:32 PM

Hi there..I work for the Garry Vacuum company. The vacuum should not be making a high pitch sound. Please make sure that your diverter switch is full engaged to either floors or tools, if not, it will make a high pitch sound. You can also check to see if the bag is properly installed. Feel free to email me directly at marya@garryvac.com. Thank you, Mary

Diverter Switch ?

Posted by HOWCANABROKENVACACTUALLYSUCK? at Feb 01, 2011 07:05 AM

The honest Bob guy harped on the fact that there are NO adjustments or things to assemble or reset when you go from one kind of surface to the other.

If only that was the worst thing about the product.

1. defective design that does not isolate the debris from the fan blade. This assures destruction of the blade.
2. deceptive marketing
3. hidden conditions to prevent legal recourse.

Mary, please... QUIT YOUR JOB, if you have a soul at all.

Seriously, we all know what kind of firm you are working with.

1269605858

Posted by beth at Mar 27, 2010 06:39 AM

Wow...
I am so grateful to all the people who purchased the Garry and took the time to write about their experience with the product. I was thinking abut buying one, but after viewing all the dissatisfied customers , NO WAY! How sad that this company is scamming the public and not reimbursing the shipping costs if the customer is unhappy. I always look for customer satisfaction ratings before purchasing anything these days.my heart goes out to those who were duped

1269605858

Posted by Mary at Apr 01, 2010 05:53 PM

Hi Beth,
I work for the Garry company. I am sorry that you are not going to try the Garry because of what has been written on the internet. You are only seeing half the picture, customers that are happy tend to not post on sites.

It is advertised that s/p is nonrefundable in our infomercial, manual and website. However, a supervisor can approve the refund for s/p on an individual basis.

If you have any questions regarding the Garry you can email me at marya@garryvac.com. Thank you. Mary

1269605858

Posted by alan at Apr 19, 2010 08:27 PM

yea but you can never get a supervisor on the line and then spend another 3 hours a day with stupid indian dot heads over the fone, i would rather blow my brains out. DONT BUY THIS SHIT, CALL THE ATTORNEY GENERAL IN YOUR STATE AND FILE A COMPLAINT, the better business bureau is full of shit companies pay x amount of dollars for their ratings.

1269605858

Posted by Mary at Apr 21, 2010 11:43 AM

Hi Alan,

I am sorry for your frustrations and will be happy to assist you. You can email me directly at marya@garryvac.com.

FYI...you cannot buy your rating with the BBB. All ratings are based on an algorythym they designed based on length of time in business and the numbers of disputes.

Again,I am here to help you so please contact me. Mary

1269605858

Posted by Shari at Dec 03, 2010 09:41 PM

Marya,
I admire your relentless pursuit for your company, but you can't fight the numbers. The amount of unhappy customers on here supremely outweighs the amount of happy ones. And a few of your comments are incorrect. I ALWAYS look to the internet before making a purchase and NEVER have been let down. There are many products out there that have great reviews from happy customers. So to say that unhappy consumers are the only ones who post is incorrect. And also an Investigation was done on the BBB and they did show that an "A" rating could be bought. So not much faith there. I'll keep looking to my fellow consumers for the best advice. But by all means keep up the good work of trying to make up for your company's unworthy product. I although will not be someone you'll need to contact, because THANKS to the overwhelming numbers I will not be making the mistake of purchasing this product. My heart goes out to those who have. Sincerely, Shari

1269605858

Posted by Chad at Sep 05, 2010 09:22 PM

Mary please get off this site! this isn't for customer service, this is for a true review of your bad product! you claim only people come onto websites just to complain and your not seeing the whole picture" that's FAR from the truth. I ALWAYS look at websites before i buy products and get an honest review (positive and negative), this site has VERY few positives, which tells me it accurately reflects customer's opinion. Also the fact taht you will return shipping on an individual basis is a scam for your company to get the most money out of the customer. GET OFF THE SITE, THIS IS FOR PEOPLE TO GIVE OPINIONS. NOT PROVIDE CUSTOMER SERVICE!

Comment from the Garry Vacuum Company

Posted by Mary at Apr 23, 2010 05:05 PM

This comment is posted by the maker of The Garry Vacuum. The Garry team wishes to inform all its customers and prospective customers that the company is committed to the highest level of customer service. The Garry team is disappointed to see a few comments posted on this website by customers who were not satisfied with the service they received from the company. The Garry team invites those customers to contact the company by calling us at 888-544-3729 or by emailing us at marya@garryvac.com and referring to this website by name, and we will make all efforts to immediately and adequately address your concerns. In addition, the Garry team wishes to inform the readers of this website that thousands of satisfied customers are currently enjoying the benefits of the Garry ultralight vacuum. The Garry team values its customers greatly and will continue to do everything possible to ensure that each of its customers is completely satisfied with the product and the service offered by our company. For more information on this product, please visit us at www.garryvac.com.

Comment from the Garry Vacuum Company

Posted by Debbie at Apr 24, 2010 05:39 PM

I emailed Mary at the above site. This is legit! After getting nowhere with customer service, Mary took care of me quickly and efficiently.
thank you Mary, I appreciate it.

Comment from the Garry Vacuum Company

Posted by Debbie B at Mar 01, 2011 09:03 AM

Debbie- I just might try emailing Mary as you suggest as I have 2 Garry vacuums to RETURN. My mom bought hers first & it lasted 4 months to the day. I upgraded & mine lasted 6 months. Same plastic piece broke inside. If Garry could make that piece more durable they might just have a halfway decent vacuum but then they wouldn't be making any money off of us if we didn't have to return the vacuums.

Garryvac

Posted by Debbie at Apr 23, 2010 05:05 PM

BUYER BEWARE!!!!! I'm on my 3rd in 3 months and they will not return my money.

bad vacumn garry

Posted by Gary Smith at May 08, 2010 07:17 AM

email sent to marya@garryvac.com

Marya,

Ok lets give this a try.

I cannot work with customer service they are all liars and don’t care.

You can’t understand them and they don’t return calls. Foreign customer service sucks.

If you are what you claim, Send me a new vac, not refurbished, at no charge and no shipping.

If you want this piece of crap back send me a free shipping label.

Or just send me a refund.

I have little hope you will fix the problem, but here is your chance

If I get no response, I will post on all the blogs, file a complaint with the attorney general state of Kansas, and the attorney general for the United States.

I have tried to work with customer service, they hang up on you, they lie, and they never call you back.

Lot Number is 4100030-4K

We have also purchase extra bags which I can’t use because the vacumn does not work.

I unfortunately purchased this Vac from HSN.COM.

They will not help and just pass the buck.

Here is your chance to make this right.

One very unhappy pissed off customer.

bad vacumn garry

Posted by Robert Bateman at May 09, 2010 12:31 PM

Guess what?....I use to work for the Garry Vacuum Company. Over half of the people that buy the Garry Vacuum want to return it. I worked in the Customer Service Department with six other full time employees. My phone rang non-stop for 8 hours! I told my manager that they needed to hire at least 6 more people to keep up with all the complaints. I finally quit after 6 months!!! I beg you DO NOT BUY THIS PRODUCT!!! I promise that you will be greatly disappointed!!!

bad vacumn garry

Posted by Mary at May 15, 2010 06:14 AM

I received Mr. Smith's email and we have been in contact. We are replacing his Garry for him at no cost and I emailed him a label so he can return his old vacuum to us. Mary

bad vacumn garry

Posted by gary S at May 15, 2010 06:14 AM

In response I will say Mary A does follow through snd resolve issues. So we will see when I get the replacement how long it lasts.
Even with that I have serious doubts that this is a reliable vacumn.

I hope I am wrong but time will tell.

I will keep you posted.

bad vacumn garry

Posted by Mary at May 15, 2010 06:14 AM

Mr. Smith contacted me directly. I am sorry that he had an issue with customer service and I am glad that he contacte me. I am replacing his vacuum for him. Thank you, Mary

bad vacumn garry

Posted by Peggy at Feb 04, 2012 09:05 AM

Just wondering Gary Smith.......did they help you out? I was considering buying one until I read all the complaints.

Garry Vacuum Consumer Reports Link

Posted by Mark T at Jun 05, 2010 06:09 PM

Please copy/paste this brief video link into your browser and watch before making the same mistake I did.

http://www.consumerreports.org/[…]/

Very telling.

Garry Vacuum Consumer Reports Link

Posted by Steve at Sep 29, 2010 07:00 AM

Mark T,

Thanks for posting the Consumer Reports video. After reading all of these negative reviews regarding shoddy workmanship and bad customer service I was not going to take a chance on the Garry Vacuum anyway. But seeing a non-biased consumer protection group like CR evaluate its cleaning ability as last out of 40 vacuums tested just puts the nail in the coffin.

Steve

Garry Vacuum Illegal Business Practices

Posted by Mark T at Jun 05, 2010 06:09 PM

Less than 19 hours after placing order I called to cancel.I Was told it was too late and I would have to refuse it at my door when delivered.
I placed an order on May 30 at 5:50pm. I called to cancel on May 31 at 1:50 pm after reviewing complaints on this product. I was told it was too late to cancel and my credit card has already "made payment" and the order was being processed in shipping department while in the same conversation I was told it was on back order and plan on seeing it in 3 weeks. At this point the customer service agent told me I must refuse the package at my door when it arrives.
I called my credit card company and they told me the payment was not authorized yet and I asked them to flag this transaction. I plan on disputing this but apparently they cannot open a dispute claim until payment has been made.
I just want to have this transaction cancelled but the this company seems to only be concerned with getting their hands on your credit card information as fast as possible and send out defective product. Again, I called to cancel this order 19 hours after making the first call.

Above is a copy of the complaint I filed this morning with the BBB of Southland CA regarding this company.

Made in China

Posted by Mark at Jun 12, 2010 05:56 AM

The problem here is that these vacuum "cleaners" are made in China. I work at a vacuum repair shop and I can tell you that the quality control of Chinese manufacturers is terrible. The companies that import this crap actually negotiate the failure rate of the product before they are even manufactured. Thus you can draw a logical conclusion that the lower the retail price the higher number of units will be expected to fail. Since they have payed for the failed units ahead of time, they will naturally make it next to impossible to return the product as to maximize their profits. This is just the nature of the business. Orecks are made in America, and to the best of my knowledge Dysons are still made in Germany. Just get an Oreck, if nothing else your money will keep Americans employed. They have been using basically the same design for over 30 years and are used in almost every hotel/motel that should tell you something right there.

Positive opinion

Posted by Carol at Jun 19, 2010 05:42 AM

I am very surprised to see the negative reviews. I don't know about the shipping since I received this vacuum as a gift. But I was SHOCKED to see how this vacuum out performed my KIRBY! I have to say the Kirby is superior on the hose suction. But the Garry noticably superior on my rug! Even all my children have noticed AND are far more cooperative to vacuum as the design and ease of use of this vacuum make it much more mangeable and enjoyable than my Kirby. My $1000 Kirby has been collecting dust while we have been using this on every floor of my house. (my original plan was to have one on one level one on the other alternate with the cellar) But its no problem to carry this all over. Even for my youngest children. I have fair knowledge of different vacuums and performances and i give the Garry 5 stars for sure! (maybe looses half a star for the lesser hose suction.,) but far makes up for it everywhere else! Now my mother wants my Garry. Her vacuum broke, and she needs one. I hate to give it up!! (I may have to hide it)

Garry Vacuum Cleaner

Posted by Marie at Jul 01, 2010 04:56 PM

This is by far the worst cleaner I have ever purchased! I can't believe with all the negative reviews that the attorney general has done forced this rip off company out of business. The vacuum cleaner does not have any suction and the so-called free steamer's handle broke in half. The company does not stand behind their product, you can't talk to an English speaking person when you call customer service and the supervisors refuse to talk with customers.
Please do not waste your time or money buying this pile of junk. I am going to put it out in the garbage warning people not to take the time or energy to pick it up. The company is filled with rip-off artists and should be forced out of business.

Garry Vacuum Cleaner

Posted by June at Aug 28, 2010 06:36 AM

Today I planned to buy a Gary Vac but after reading the numerous negative reviews, I will not buy a Gary! How horrible that all these people got ripped off! By the way, total shipping charges amount to almost $80.00 if you purchase the vac ($39.95) + the FREE steam mop($29.95), and the (8) FREE vac bags($9.99)...there's nothing FREE about this offer. How could a company charge $80.00 in s/p fees? It's ridiculous!! The markup for s/p is well over 100%...shame on them!. I hope they go out of business.

Garry Vac Hate it

Posted by Scott Kneeland at Jul 11, 2010 12:28 PM

Vac is extremly loud. Worked well at first.
Had vac for about 6 months and it Quit
I tried to get replacemnet and have been unsuccessful
Paid $50.00 2 months ago to get replacement shipped Have not seen it Yet

Free belts and such

Posted by John Rohrer at Jul 16, 2010 09:31 PM

Because of no adjustment for thick or high carpets the belts break prematurely. The web site offers one "free" belt but with $ 4.95 shipping for each it is not free; is it? In fact with the shipping charges these supplies are more expensive than at my neighborhood store for Hoover and similar products.
I ordered three belts (thinking it might be more efficient in quantity. (Ans. NO) on-line with some difficulty then there was NO SUMMARY of charges in "my cart". The charges could not be seen before or after my purchase. But what to do... the Garry, as any vacuum, is worthless without the drive belt.
I called customer service to inquire and the charge will be the $15.00 and the rep said that "after I receive the shipment I "can call to receive a $4.95 refund" for my free one. Say what?? This is not a legitimate nor honest way to do business.
I do not recommend this product.

Review

Posted by Tommy Arnett at Jul 23, 2010 05:57 PM

I have had my unit for about 4 months and it stopped working. Called the customer service department about the problem. Yes they will send me a new unit. For $50 and the promise that I will send the old one back at my expense. Another $20 bucks. Wow, great warranty. I hope this next one last longer that 4 months or I might get a little wary this might be a scam. It did work great up to the point it broke. Are there issues with the longevity of th eunit?

THis vacuum cleaner is AWFUL!

Posted by Lisa at Aug 04, 2010 03:26 PM

I am so upset that I wasted my money on a Garry. It is a piece of junk and they do not replace it for free. They charge you a ridiculous amount for shipping to cover their losses. DO NOT BUY IT.

DON"T BUY THIS JUNK

Posted by Chris at Aug 09, 2010 06:36 AM

Just received my vacuum and found it to have been previously used with marks on it. I ordered 1 vacuum 1 steam mop and 2 packages of bags. What arrived was 1 used vacuum 4 steam mops and no bags. I used the steam mop and had to dry the hardwood floor with a towel. I used the vacuum and found that my $20 swiffer works better. After reading the responses I don't understand how this company can still be in business. I will be sending ths pile of junk back. I will make sure that the BBB and the state general will hear from me. DON'T BUY THIS JUNK

Garryvac

Posted by Jeff Pincin at Aug 19, 2010 09:38 PM

This thing is junk ! Burned up in four months and it will cost about $80.00 for them to replace it. What a scam ! Stay away from Garryvac !

Garryvac

Posted by Anonymous User at Sep 15, 2010 04:48 PM

I am sure glad I found this site. Gerry will not get my $$.

Garryvac

Posted by Kathy at Oct 05, 2010 04:05 PM

Well after reading the reviews..I saw maybe 3 decent reviews as opposed to TONS and TONS of bad reviews...NO WAY GARRY...

In this day and age when times are so difficult for us all it is appaling that a company would walk in and suck the money from your hands with empty promises only to cost you more to return it..to thier advantage..shame on you GARRY!!

Thanks to those of you that took the time to help others with your unfortunate experience.. You saved us all hundreds of dollars...

Mary, please..go get a real job!!!!

Garryvac

Posted by v neuh at Feb 25, 2011 10:51 PM

Total piece of crap - under normal use burned out in four months - all these negative reviews are right on as far as I'm concerned based on my personal experience - don't buy or prepare to be dissappointed - big time! Back to using my old Kenmore although it's 10 yrs old it still does a better job than the Garry ever did.

Thank you Reviewers.

Posted by Qlorn at Oct 12, 2010 08:40 PM

I usually head to the Internet when I see something on the TV or thru other means and make sure the reviews line up before I make a purchase. Man am I glad I saw this and the CR site.

Thank you, thank you, thank you, thank you for posting about this product. Especially the person that used to work for Garry. The wife and I saw the infomercial and thought this looked viable. Wow, were we wrong. Im so glad that I am in the practice of looking up reviews before I buy.

Mary, why on earth do ppl have to come here to get help? If a company stands behind their product why do they have to jump thru imaginary hoops to get service that never comes? Yet they can get help from you on an obscure review site? Very odd.

Now, I know folks tend to exaggerate when it comes to bad reviews, but I have yet to see that here. I see 95% to 5% of negative reviews. I do realize that most that like their product dont post, but my word how can you defend the shipping costs? Seriously... how? Its an exorbitant amount for a "9 lbs" product.

I think I will stick with my Dyson and just move the furniture, which are on those plastic movers, so its not that bad. The Dyson works fine and has never been broken for 5 years strong. And I love that part where they dump the Dyson above the container... no idiot is that stupid to empty the container that way. You put it into the can, which we do in our outside can, and open it. No bags needed, no dust around the house.

But alas, this isnt a hark on a Dyson, we are in the market for an upstairs vac and will most likely get either a Orek or the smaller ball sized Dyson. Both are proven to be reliable with no hidden agenda on hidden costs or lame CS from India.

Sorry for those that didnt read the reviews, but I thank you for posting your views on the Garry. You saved my wife and I a lot of hassle and money which we dont have a lot of.

Thanks again.

Thank you Reviewers.

Posted by Kevin in Knoxville, Tennessee at Oct 28, 2010 07:39 AM

Love my Dyson! Bought it 5 or 6 years ago and other then cleaning out the rotating brushes with the various strings and such that get caught up in it, it works and still has the suction like it was brand new! After watching the commercial for the GARRY (like what does the GARRY stand for?) I almost fell for it...after reading these posts...NO WAY! Thanks Mr. Dyson for a fantastic vacuum!!

Reviews

Posted by Mo at Oct 28, 2010 07:39 AM

I'm glad I read these reviews. I was almost taken in by this infomercial. Now that I see how many problems there are with it, I would never buy it. It seems that things sold on TV aren't always what they seem. Some of them eventually end up in stores. I figure if you buy it in the store you have the opportunity of looking at it first. I would never buy this vacuum now.

Reviews

Posted by Olga at Nov 24, 2010 05:46 AM

Thanks for saving me my money. Wow..I have never seen so many bad reviews on any product. Thanks again for all your reviews!!

Reviews

Posted by Anonymous User at Nov 24, 2010 05:46 AM

Thanks for saving me my money. Wow..I have never seen so many bad reviews on any product. Thanks again for all your reviews!!

Garry is a ripoff

Posted by Debra at Nov 01, 2010 10:47 AM

I got a garry as a gift from my dad, i had it a year the vacuum is so loud it hurts my ears, the handle does not stand up and when it falls over the vacuum will shut off. My arm hurts when i get done its so hard to push on the carpet (no adjustment) then parts started to fall off it and a week later the motor stopped. I called Customer service of course they are in India and when you ask them a question they just keep repeating the same thing over again. Shawn was his name,(yeah right) said it would be $50 shipping and then just go to the post office and get a tracking # that would mean paying for more shipping right? Then i was told If the old Garry was not returned to their site in CA within 30 days there would be a penalty of $150.00!! has any one else heard that? why do i get penalized if the post office is slow and we all know how reliable USPS is. WHAT TO DO? Now im out of a vacuum cleaner that is horrible. DONT BUY ONE worst i have ever had. and the penalty is no where on their web site or mentioned on the phone. That is how my dad ordered it. I told them i would send them a check for $50 they said the dont accept checks only credit cards for returns. I bet that is so they can help themselves when it arrives late!!!
From now one Im going to local store to buy anything!!

garry vacuum

Posted by Tina at Nov 27, 2010 04:57 PM

I watched the commerical today and was sold & ready to order. Well I thought I'd read the reviews. OH MY GOD!! HOW CAN THEY EVEN SHOW THEIR FACES ON TV??
This vacuum is a piece of JUNK. And those actors are so dramatic & FAKE especially the black lady she is a real DRAMA QUEEN.
SHEISTERS EVERYWHERE!!!!!!

garry vacuum

Posted by Linda at Dec 01, 2010 12:17 PM

I was able to cancel my order before it was processed, I was told they couldn't have done that if I had called and hour later I called the 888# for customer service on a Monday morning at 7:00am pst I was relieved but I am still watching the credit card for charges. When asked why I was canceling my order I told them I had buyers remorse and should not have bought it, she told me when I was ready to buy to call back with a better deal on the vacume, I figured the Garry company has made a few thousand of these vacs and they refirbish them and just keep sending them out when they tear up and break down. I have learned a lesson yet again, What happen to the time when a hand shake was all that was needed? And you could trust a business for its word?

garry vacuum

Posted by Linda at Dec 01, 2010 12:17 PM

Ok i saw the infomerical last night, I got up and made the call, ordered the Garry,by the way when they get done with all the top of the line must have extras and the shipping for those it cost $414.98. I got up this morning Sunday, Well then I decided to check for reviews so I guess you can say I'm having the worst case of buyers remorse I have ever had. So here it goes just after 8 hrs of making the purchase have tried to cancel the order it is Sunday so I can't call the bank to stop the payment and the customer service # for Garry is no good on Sunday so I plan to make the call first thing Monday morning to cancel and tell them not to ship the Garry we will see but if these reviews are an indication of what i should expect I'm not feeling very good that I can get my money back if this transaction has taken place alreay, by the way I have canceled the card but at this point I don't know if I'm out the money or not, I will be back to comment on how I was treated. I have learned to check reviews first before you buy.

Garry Vac

Posted by Joyce at Jan 09, 2011 07:59 AM

Its a rip off shipping and handling is a rip off it broke after using it about 3 times, Its hard to handle and to push wish I had never bought it..Would not recomend it at all

Garry Vac

Posted by Mary at Feb 06, 2011 09:58 AM

Hi Joyce,

I work for the Garry Vacuum company. I am sorry to hear that the Garry is too hard for you to push. I will be happy to help. Please feel free to email me directly at marya@garryvac.com. Thank you, Mary

Garry Vac

Posted by Janice at Jan 26, 2011 06:10 PM

I just want to thank everybody who put in a review, its nice to know that people care about eachother. Thanks again.
BTW.....I am not buying the Garry.

garry vac & steam mop

Posted by wayne at Feb 12, 2011 08:06 AM

i live alone and vacuum twice a month. vacuum still has new smell but broke a piece from the motor doing normal vacuuming. suction is pathetic. used the steam mop once and the 2nd time it would never come on. hate i waited so long to check the reviews. PLEASE, PLEASE, PLEASE, PLEASE, PLEASE, PLEASE...........DON'T BUY THIS PIECE OF CRAP. SINCE I CAN'T GET MY MONEY BACK I'M TELLING EVERYBODY I KNOW. STAY AWAY FROM "GARRY", IT'S A TRAP!!!

Garry Vac. DON'T BUY!!

Posted by Ronda K. at Feb 25, 2011 10:51 PM

Don't buy this piece of crap vacuum. I have had mine for a little over a year and a big piece of plastic in the motor broke. They make it with plastic parts inside the motor. What a bunch of idiots. Or they know it will break real soon and don't give a darn because buy than they have your money. And this part about us giving them $50 upfront and than put the old broken vacuum in the box you received with the "new" one and than YOU have to pay to send the broken down piece of crap back to them. Mr. Garry!, may you never have a peaceful nights sleep until you rectify this evil scam business you have going on. You're getting rich off of a lot deceit on your part. SHAME ON YOU!!!

WOW..

Posted by JulieM at Mar 11, 2011 05:39 AM

I am glad of sites like this. Even IF some of the reviews are bias, this one is almost 100% negative. I almost ordered one a few minutes ago, but all these reviews will change one's mind. GarryVac, you need to do something about your product first. Not customer service as your primary purpose in business. There won't be customers to service after you get at least 50% of what you sold. Unless the cost of goods is less than the $70 charged for shipping, which customers are complaining about.
Fortunately for us, there are other manufacturers. So consumers decide.

Perfect Vacuum

Posted by Tim at Apr 03, 2011 11:10 AM

The Garry is perfect. It's a very simple vacuum to use. When buying, make sure to get the upgraded motor for more power. It seems to clean the air in the room as you're vacuuming as well. I guess that's thanks to the type of bags it uses. The bags aren't completly free. It costs about $12 for S&H on an 8ct order, but $12 is still a good price for those bags. This was the first time buying from "As seen on TV" and I'd say it was a success. We're very pleased with the Garry.

thanks for all the comments

Posted by anne at Apr 03, 2011 11:10 AM

thanks for all the comments was goving to order so glad i checked this site out first. Thanks to you all i am so sorry you throw away good money.

To Mary on this site

Posted by Dawn at Apr 30, 2011 06:11 AM

Hi Mary,
I am just wondering how many consumers you have actually helped and have noticed no one has ever posted a comment either way.
My advice to you is that at some point you need to walk out from behind the computer and your email and pick up the phone.
I feel if you really cared about the consumer you would actually give out your direct phone number to these people and help them personally. Emails were not made to do what you do with them. They are impersonal and do not get the job done. Think of how many of these issues you could handle in a fraction of the time versus emailing a conversation back and forth, back and forth.
Step up to the plate Mary and do it the old fashioned way and be done with it. I would never ever put my customers through this ordeal. Not professional what so ever. If I receive an email from a customer with an issue I immediately pick up the phone and resolve it with them. Believe it or not, they like that. I do not put them through the customer service agents bull crap that Garry Vac has to offer.
That is all I have to say about this issue. So take my advice and do it the old fashioned way.

Return

Posted by Dawn at Apr 30, 2011 06:11 AM

Alright people. I have owned my Garry Vac for almost 2 years and have loved it. However, yesterday the suction went out of it. No broken belt not plugged up, nothing. After 3 calls and being lied to and put on hold for a supervisor for 10 minutes 38 seconds. I hung up a called again. You do not want the rath of Dawn believe me. I got a supervisor on the phone (his name is Neo Carter extension 2783.) I am paying the $50 replacement charge and getting a postage paid label from them to return the other vacuum. You get pissed long enough and threaten them with legal problems you get results. As with many things now a days you have to pay shipping in most cases so I can accept that but got the return for free.
As you can see I put a little information in this response for you all to get some relief from your issues at hand.

I wish you all luck and he is a very great person to work with. Stay away from the customer service agents and you will get results. They are fly by night who don't have a clue.

The only drawback is that you still have to dial the customer service number to get to the supervisor. Don't let them push you around and don't let them tell you they are in meetings. Tell them you don't care what they have to do and better make it work. They will respond. I was on hold for about 2 minutes for the supervisor so dig way down deep to find a little more patience. It is hard but if I can do it anyone can.

Happy days everyone!!!

Dawn

GARRY VACUUM

Posted by SANDRA LA FORTE at May 06, 2011 06:03 AM

Boy was I sold a bill of goods by the TV sales pitch! At the end of the first six months I had to return my vacuum and was sent a new one. Now at the end of a year my vaccum stopped working and pieces of plastic from inside the vacuum fell out. They broke off from somewhere inside. This is the worst vaccum I have owned in 50 years!

Garry Vac

Posted by Jennifer at May 06, 2011 06:03 AM

Love this VAC! But, agree, there are some "scammy" things about it. I am on my 2nd one, (I know sounds ridiculous, but it is AMAZING when it works!) and they tried to get me with shipping on the first, but being it was within 30 days, I had a fit, and they took care of that. The hose falling out of where it should be is a real pain while vacumming, but I deal with it, because I really do like it. As for free bags, NO - nothing free about them, its $9.99 at least to have them shipped, just like the FREE steam mop, not freeyou must pay for shipping. I wrote to the rep who frequents this site about my 2nd return and to see what can be done about the company rightfully paying for their defective machines. I will post later.
But HONESTLY, I have a residential cleaning biz, and have used every vac out there, this one really is the best, cutting my time in half, clients noticing a difference and light weight. Will post back what happens with my issue :)

re: garry vacuum

Posted by Orlita at May 28, 2011 02:43 AM

I also appreciate the reviews. I have been debating about getting one-was told the folks that started this company used to work for Oreck. I have owned 3 Orecks and the biggest problem for me is not having the on board tools-other than that they have been good vacuums and I love the weight! I have dogs too and the tools are so handy. Are you listening Oreck???

don't buy

Posted by mary m at Dec 02, 2011 10:04 AM

the reason this has a lifetime warranty is because you need it !!
I have gone thru 2 of these things and then the cost of the free bags is crazy!! and of course you get a refurbish one not a new one!! They get you on the return it's $50.00 that's bs!!
DON'T BUY DON'T BUY NO NO NO!!

garry ultralight

Posted by lewis patterson at Dec 02, 2011 10:04 AM

Is junk I buy twe of them. thay want $50. and i have got pay shiping back to garry bags or free but you pay $9.00 shiping this not right thay or not 3.5 thay or O////// in my book

Garry Vacuum

Posted by Dlatt at Dec 15, 2011 10:29 AM

The Garry vacuum cleaner is not a good quality vacuum cleaner. Mine broke in less than a year. I paid $50 to have a new one shipped and over $20 to ship the broken one back. The second one also broke before a year's time. Customer service was of no help. They will not give out any company info. They say that customers may only speak with customer service.

sigh I'm off to buy a new vacuum

Posted by Diana at Feb 04, 2012 09:05 AM

I've had my Garry for about 2 years, my mom bought it for me for Christmas. I was just vacuuming my car and it made a horrible crunching noise and stopped working, and I can no longer switch it from floor to tools. I was able to unscrew the "pole" part of it and turn it upside down and some plastic fell out. I tried calling the customer service, my wait time was 1 min and 9 seconds. 10 minutes later I was still waiting. So I tried the live chat thing on the website, and the lady told me to try calling again, asked what the problem was (an automated response system I'm sure.), and told me to try calling again. So I called back and while I was on hold I typed to the lady and asked her how much it would be to get a replacement, and she told me the person at customer service would be able to tell me. I said "If I ever get a person, I am holding again." To which she replied, "Thank you for visiting our website, have a good day" or something like that, and I was not able to type back! So I finally get a person who barely speaks English. She is unable to pull my account up, so she told me to call back in a half hour. Umm.. really? And that is going to help how? After reading these reviews, with the cost of sending it back, I think I'm just going to buy a vacuum fro Walmart :/

Gary Vacum

Posted by Stuart G. at Feb 04, 2012 09:05 AM

FOLKS SAVE YOUR MONEY!!! This product is not worth buying, it is Junk. It's sooo bad that I paid to list this company on Angie's. List. Infomercial is a total scam,Orec and Dyson should Sue. This is a typical made in China plastic piece of junk. Buyers Beware ......

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